Rundi Interpreter

Job Description

• Work at Home Bilingual Rundi-English Phone Interpreter
• Position: Phone Interpreter

Pay: $0.65 - $0.80 per minute. Actual per minute rates depend on time of day or night when calls are taken and the level of interpretation as defined by Language Line Solutions.

• We Offer
• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• An inclusive and diverse work environment
• Position Overview

The Rundi Telephone Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between Rundi and English speakers.

The interpreter serves clients across a wide range of industries including Healthcare, Government, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

The interpreter provides fast, concise communication, recognizes sensitive cultural differences, remains professional and courteous, uses appropriate terminology, and understands common industry procedures and practices.

Sessions may involve simple or complex, technical or non‑technical subjects.

This position does not involve written translation; translators and other skilled linguists are also encouraged to apply. The interpreter speaks verbally.

This is a remote position. The interpreter works from a home office in a quiet, secure environment.

Essential Job Functions

• Respond to the interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain professional demeanor throughout the interpreting sessions at all times.
• Remain calm during interpreting sessions in events such as 911 calls or emergency situations.
• Maintain punctuality and availability during work hours.
• Follow client instructions and protocol to ensure client expectations are met with the Limited English‑speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law.
• Demonstrate commitment to cultural sensitivity and diversity.

Some calls may be highly emotional and/or stressful in nature.

The interpreter may need to remain on a call for extended periods without breaks or may experience high call volumes.

The interpreter must provide the required company standards of service within this dynamic environment.

Qualifications

• Fluency in Rundi and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to facilitate communication with the LEP.
• Excellent listening, retention and note‑taking skills to maintain a high level of accuracy during interpretation.
• Ability to concentrate, stay detached from the conversation, remain neutral and objective at all times, and handle sensitive subjects such as end‑of‑life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation and/or gender expression.
• Education or work experience in language‑related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be able to adapt to LLS technology enhancements that improve service delivery and meet client demands.
• Must be at least 18 years of age.
• Legally authorized to work in the United States.
• Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authority in the United States or with Language Line Solutions.
• High school diploma or equivalent.
• Candidates currently employed by a client of Language Line Solutions or an affiliated Language Line Solutions business may not be eligible.
• Ability to read and write the requested languages—highly preferred.

Based on your location, a post‑offer, a pre‑employment background check and/or drug screen may be required.

Technical Requirements

• Dedicated personal device for business purposes

• Desktop / Laptop Computers with Windows, Mac OS, or Chrome OS.
• Tablets (i Pad OS or Android) are acceptable.
• Smartphones (i OS or Android) are acceptable.
• Restricted brands
• Kaspersky products.
• Huawei hardware.
• High speed Internet connection for work‑related electronic communication.

Minimum download speeds of 5 Mbps, upload speeds of 3 Mbps, ping no more than 300 ms, jitter no more than 30 ms.

• Must have access to a quiet space free from background noise or distraction.

Physical Requirements

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer for the majority of the workday.
• Must be able to operate company‑provided software and systems to perform all aspects of the job.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26 lbs.
• May be exposed to moderate noise levels (computer, audio, telephone).
• OPEN UNTIL FILLED — EEO/AA

LLS is an equal opportunity employer, meaning that employment opportunities are made and offered to individuals without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law or local ordinance.

LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified to safely perform all of the essential functions of the position.

Should you require accommodations to complete this application and/or the interview process, please let us know immediately.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAA

Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑I.35(c)

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