Susu Interpreter

• Job Title
• Susu Interpreter
• Location
• Work at Home (United States)
• Position
• Phone Interpreter
• Pay

$0.75 - $0.90 per minute. Actual rates vary by time of day and level of interpretation.

Benefits

• Employee Referral Program
• Advancement opportunities within the organization
• Interpreter support
• Inclusive and diverse work environment
• Position Overview

The Susu Telephone Interpreter handles real‑time interpretation calls between Susu and English speakers across industries such as healthcare, government, insurance, finance, utilities, travel & hospitality, general business, law enforcement, court, and 911.

Essential Job Functions

• Respond to sessions promptly and conduct interpretation in a friendly, professional manner.
• Render concepts and meanings accurately according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages with proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout all sessions.
• Remain calm during sessions, even if primary speakers are incoherent, upset, or in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions and comply with protocol to meet client expectations while interacting with the limited English‑speaking person (LEP).
• Understand industry protocols and terminology for fields including medical, insurance, finance, and law.
• Demonstrate commitment to cultural sensitivity and a diverse environment.
• Some calls may be highly emotional or stressful; may require extended on‑call periods or high call volumes without breaks, while maintaining company service standards.

Qualifications

• Fluency in Susu and English and understanding of cultural dynamics.
• Provide cultural competency and assess regional and accent differences for effective communication with the LEP.
• Excellent listening, retention, and note‑taking skills for high accuracy.
• Maintain neutrality and objectivity, especially in sensitive conversations such as end‑of‑life, pregnancy termination, vaccination, or matters concerning sexual orientation and gender expression.
• Preferred background in teaching, language assessment, translation, or interpretation.
• Adapt to LLS technology enhancements that improve service delivery.
• At least 18 years of age, legally authorized to work in the United States, and with work authorization not requiring future visa sponsorship.
• High school diploma or equivalent.
• Candidates currently employed by a LLS client or affiliated business may be ineligible.
• Strong reading and writing skills in the requested languages are highly preferred.
• Technical Requirements
• Dedicated personal device (desktop/laptop, tablet, or smartphone) for business purposes.
• Operating systems: Windows, mac OS, or Chrome OS.
• Tablets acceptable: i Pad OS or Android.
• Smartphones acceptable: i OS or Android.
• Restricted brands: Kaspersky products and Huawei hardware.
• High‑speed Internet: minimum 5 Mbps download, 3 Mbps upload, ping ≤ 300 ms, jitter ≤ 30 ms.
• Quiet workspace free from background noise or distractions.

Physical Requirements

• Operate keyboard and mouse, remaining stationary in front of a computer for the majority of the workday.
• Operate company‑provided software and systems.
• Manual dexterity sufficient for typing or writing.
• Ability to lift up to 26 lbs.
• May be exposed to moderate noise levels (computer, audio, telephone).

EEO Statements

LLS is an equal‑opportunity employer.

Employment opportunities are offered without regard to race, color, religion, sex, national origin, or any other characteristic protected by federal or state law.

LLS will provide reasonable accommodations for qualified individuals with disabilities.

All qualified applicants, regardless of protected veteran status, disability, age, pregnancy, genetic information, sexual orientation, gender identity, or other protected categories, will receive consideration for employment.

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