Partner Relations and Visitor Experience Specialist

Partner & Visitor Experience Manager - 90 to 100% - Permanent ContractLa Gruyère Tourisme (LGT) ensures the promotion, events, reception, and tourism development of the region. As part of the evolution of its reception services, LGT is looking for a personality capable of uniting partners, arbitrating with stakeholders, and representing the organization. Initially focused on reception, the position will evolve into a cross-functional role between visitors, partners, content, and quality. To support this evolution, we are looking for a:Partner & Visitor Experience Manager - 90 to 100%Your missionPartners and quality - approximately 30-40%- Develop regular communication with partners and manage the network of tourist information points.- Identify, qualify, and document experiences with high tourism potential, then transmit them to marketing for their promotion and distribution.- Ensure the reliability of information disseminated and support partners in the evolution of the offer, reception, and quality.- Manage data and indicators related to visitor knowledge, analyze feedback from the field, and contribute to the continuous improvement of the experience.Visitor experience and reception - 40 to 50%- Ensure reception and advice, handle complex requests, and manage sensitive situations.- Market tourism products and guide visitors according to their needs.- Contribute to monitoring satisfaction and the continuous improvement of the visitor experience.Content & Media and tourism professionals - approximately 20%- Document experiences and produce clear and structured content.- Feed the knowledge base and provide marketing with reliable and actionable information.- Adapt content to different channels, including digital tools and future AI uses, then control their quality.- Design and coordinate reception programs for journalists, influencers, and trade.- Build itineraries with marketing, incoming, and partners, then ensure the organization and accompaniment of certain receptions if necessary.Your profile- Degree in tourism, hospitality, customer experience, incoming, or a related field.- At least 5 years of experience in tourism, hotel industry, hospitality, incoming, or customer experience.- Demonstrated ease in communication, with the ability to create, develop, and arbitrate relationships of trust with visitors, partners, and professionals, as well as a real taste for advice and field work.- Excellent written expression in French and ability to structure clear and reliable information.- Autonomy, rigor, and credibility to represent La Gruyère Tourisme.- Ease with digital tools, databases, and current uses of AI.- Excellent French; German and English essential.- Occasional availability on weekends, public holidays, or outside standard hours.- Knowledge of La Gruyère - geographical proximity to the region is required.What we offer- A key role in a tourism organization in evolution.- A human-sized environment, at the heart of the region's challenges.- 5 weeks of vacation.- Workplace in Bulle and/or Cité de Gruyères.- Start date: from October 1st or to be agreed upon.Please send your complete file - CV, cover letter, and salary expectations - by August 25th. jid40c2762aen jit0833aen jpiy26aen