Business Analyst - Payments and Fintech in Mendrisio

pAt lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. /ph3Job Description /h3pWe are looking for a Business Analyst to join our Payments Fintech team. You will be the person who knows how our checkout and payments are really performing, why, and what to do about it. /ppYou will combine strong data skills with a solid understanding of how an e‑commerce business makes money: revenue, costs, margins and the trade‑offs between conversion and risk. You will turn data into decisions, spot problems before they become expensive, and help shape what the product team builds next. /ppThis is a junior‑to‑mid level role, ideal for someone with 4–5 years of experience who wants real ownership and experience across Product and Data teams, and grows into Business roles. /ppbWhat you'll do /b /ppPerformance monitoring and insights /ppOwn the monitoring of payments and checkout performance: conversion, payment method adoption, drop‑off rates, market share and other key KPIs, across markets, brands and devices. /ppTranslate KPI movements into their business impact on revenue, costs and margin, and recommend actions. /ppPrepare regular business reviews (data, insights and slides) and present them to stakeholders and management. /ppAnomaly detection and alerting /ppBe the first line of detection for anomalies in payments and checkout, and coordinate investigations and resolutions with Product, Engineering and external partners. /ppOwn our real‑time alerting system for payments and checkout (currently Grafana/Prometheus): configure and maintain alerts, tune thresholds to reduce noise, and extend coverage as the business grows. /ppBusiness partnering /ppJoin meetings with payment partners and internal teams, bringing data to the discussion and keeping the focus on what matters for the business. /ppSupport the product team and business team in discovery: size opportunities, define success metrics and help with assessing the results of launches and complex A/B tests. /ppScout the market and competitors for benchmarks, new payment methods and fintech trends. /ppAI and automation /ppUse AI tools to connect the dots across user data, payment data and other internal sources, uncovering insights that would be hard to find manually. /ppBuild lightweight apps, automations and prototypes ("vibe coding") that make analysis faster and help the whole team work smarter. /ppbWho you'll work with /b /ppYou will sit in the Payments Fintech team and work daily with: /ppProduct team: to shape discovery, define metrics and measure what we ship. /ppBusiness team: to steer commercial decisions with data and support partner relationships. /ppData Analytics team: to align on data sources, definitions and shared reporting. /ppYou will also be in regular contact with payment service providers and other external partners. /ph3Qualifications /h3pbWhat you bring /b /ppData skills: you are proficient in SQL and comfortable manipulating and analysing large datasets with Python (or similar). You build clear, reliable reporting. /ppBusiness acumen: you understand how an e‑commerce business works, from traffic and conversion to revenue, costs and profit, and you always ask "so what?" behind a number. /ppAI fluency: you use AI tools every day and are comfortable building apps, automations and prototypes with them. /ppCommunication: you build clear slides and tell a story with data, and you are confident presenting to both technical and non‑technical audiences. /ppOwnership: you follow an anomaly through to resolution and coordinate people across teams to get there. /ppRequirements /ppDegree in a STEM discipline (e.g. Engineering, Mathematics, Statistics, Economics, Computer Science, Physics). /pp4–5 years of experience in data analysis, business analysis or a similar analytical role. /ppSolid background in statistics (e.g. hypothesis testing, A/B test analysis, time series). /ppPrevious experience in a high‑traffic e‑commerce or digital business. /ppFluent English, written and spoken. /ppNice to have /ppExperience in payments, fintech, fraud or checkout optimisation. /ppHands‑on experience with monitoring and alerting tools (Grafana, Prometheus or similar). /ppKnowledge of the travel industry or online travel agencies. /ph3Additional Information /h3pbPerks of working with us /b: /ppHow we work together: /pulliAn inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) /liliShorter working week (36h as full time), with a half working day on Fridays /liliFlexible start and end of the working day, with core hours from 10:00 to 4:00 pm /liliPossibility to work from anywhere for a period of time per year defined according to local regulations /li /ulpHow we learn together: /pulliFri-Yays: half a day on Friday morning with a no‑meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. /liliProfessional and managerial skills development training paths, access to e‑learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content /li /ulpOther perks: /pulli2 paid days off per year for volunteering purposes /liliOccasional social events to foster connections among colleagues /liliTravel industry discounts and flash exclusive staff fares /liliWe support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. /li /ulpWish you were here? We do, too! /ppbSelection process steps* /b: /pulli1st interview (1 hour): soft skills + technical knowledge + curiosity about the role. /lili2nd interview (60min): final meeting with manager and their manager+ live test /li /ulp(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview) /ppbOur commitment to celebrate diversity and generate belonging /b /ppAt the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. /ppbEligibility criteria: /b By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. /p #J-18808-Ljbffr