CRM Application Engineer in Mendrisio

pAt lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. /ph3Job Description /h3pWe are looking for a CRM Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about technology and product development, and enjoy working in a fast-paced, international environment, keep reading, you might be the perfect fit for this role /ph3The job in brief: /h3pJob Title - CRM Application Engineer /ppTeam - you will join the CRM and Channels team within the Technology department /ppLevel - Professional /ppContract - Permanent – Full time (36h/week) /ppTravel time required - available to make short and sporadic trips abroad /ph3What your impact will be: /h3pAs a CRM Application Engineer, you will oversee the strategic growth and optimization of our CRM landscape. You will ensure that internal and external customer service teams utilize data and automated workflows to deliver a superior experience for our travellers. /pulliServe as the primary link between business units and technical delivery teams for CRM initiatives. /liliTranslate high-level business goals into functional technical specifications and process enhancements. /liliManage the configuration, maintenance, and integration of core CRM tools and automated sequences. /liliStrong problem-solving and analytical skills. /liliUphold rigorous standards for data integrity and system reliability across every customer touchpoint. /liliEvaluate platform performance to identify and execute on continuous improvement opportunities. /liliPartner with cross-departmental teams to implement new functionalities and complex system integrations. /liliDirect incident management efforts, including root-cause investigations and the resolution of technical hurdles. /li /ulh3Qualifications /h3h3Your expertise: /h3ulliA minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator. /liliExperience in managing data structures, user access, and API-driven integrations. /liliAbility to align business requirements with technical feasibility and scalable solutions. /liliCompetence in SQL and scripting. /liliGood analytical capacity with a focused, data-driven approach to solving problems. /liliCommunication skills, particularly in explaining complex technicalities to non-experts. /liliFluent English, written and spoken. /liliBackground supporting Customer Care or Customer Success departments. /liliExperience within agile development frameworks. /liliExperience in configuring/managing platforms like VTENext, Salesforce or Zendesk is a plus. /liliKnowledge of AWS infrastructure/services and GITLAB pipelines. /liliFamiliarity with AI-driven service tech and advanced automation solutions. /li /ulh3Additional Information /h3h3Perks of working with us: /h3pHow we work together: /pulliAn inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) /liliShorter working week (36h as full time), with a half working day on Fridays /liliFlexible start and end of the working day, with core hours from 10:00 to 4:00 pm /liliPossibility to work from anywhere for a period of time per year defined according to local regulations /li /ulh3How we learn together: /h3ulliFri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time. /liliProfessional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content /li /ulh3Other perks: /h3ulli2 paid days off per year for volunteering purposes /liliOccasional social events to foster connections among colleagues /liliTravel industry discounts and flash exclusive staff fares /liliWe support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. /li /ulpWish you were here? We do, too! /ph3Selection process steps*: /h3ulliHR interview (30 minutes) /lili1st interview (1 hour): soft skills + technical knowledge + curiosity about the role. /lili2nd interview (30min): final meeting with the Director /li /ulp(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview) /ph3Our commitment to celebrate diversity and generate belonging /h3pAt the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel. /ph3Eligibility criteria: /h3pBy submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. /p #J-18808-Ljbffr