Customer Support Engineer Audio Infrastructure (m/f/x)

Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team.

GROW WITH US! To strengthen our team, we have an immediate opening for a

Customer Support Engineer Audio Infrastructure (m/f/x)

YOUR KEY RESPONSIBILITIES

• You will troubleshoot and perform incident management for audio infrastructure solutions that span the globe, in an environment of network- and IT-based technologies and specific broadcast products.
• You will work in an agile team environment as part of our Professional Service Group, focusing on technical support, assisting project deployment, and participating in our 24/7 support hotline (rota).
• To drive customers\‘ success, you will support external customers and internal stakeholders with technical expertise, operational workflows, application, and system knowledge.
• You will be dealing with state-of-the-art products on the manufacturer side and keeping pace with the latest technological developments in a rapidly developing innovative company.
• Analyzing systems, performing system updates, and health checks, both remotely and on-site, will be part of your job.

YOUR PROFILE

• You come with a degree in audio and/or network engineering, a comparable technical education, and/or professional experience and ideally have expertise in the field of broadcasting and/or IT technology.
• Experience in the broadcast industry would be of advantage, as would a good knowledge about Media Networks in broadcast technology with a focus on radio audio infrastructure and its integration into media network solutions.
• Having worked with Lawo products, particularly with the radio consoles and the associated audio devices, would also be beneficial.
• You have a proactive approach and work independently, in a timely, structured and reliable manner.
• You are a team player with a customer-oriented attitude and customer service skills.
• You have excellent oral and written communication skills, are fluent in English (a must) and are ready for domestic and international travel.

OUR OFFER

• A highly motivated team and an international environment.
• Flexible working hours and home office days.
• Attractive salary with additional benefits.
• Company pension scheme.
• Language courses and other training opportunities.
• Daily catering with a wide range of dishes.
• Sun terrace for breaks.
• Employee Events.
• Foosball table and band rehearsal room.
• E-Bike Leasing.

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