Senior Operations Specialist

Do you have solid experience in operations within the finance, fintech, or ideally, crypto sectors? Are you passionate about tackling challenges, optimizing processes, and managing teams in a dynamic, international environment?

Join a fast-growing, regulated company operating at the crossroads of finance and digital innovation. This international structure, with a strong presence in Europe, is reshaping the way financial services interact with new technologies — offering secure, compliant, and client-focused solutions in the digital asset space.

With a lean and agile team based in Luxembourg, the company combines the energy of a fintech with the reliability and standards of a well-established financial institution. You\’ll work in a collaborative, multicultural environment that values initiative, integrity, and adaptability.

If you\’re looking to have a tangible impact in a forward-thinking company that blends technology, compliance, and finance — this is the place to be.

Responsibilities:

1. Manage and oversee daily operations tasks.
2. Coordinate with the Operations team in other locations to ensure seamless support for European activities.
3. Support the onboarding process for European customers.
4. Manage customer communication and relationships for European operations.
5. Ensure all operational tasks related to European customers are completed in a timely manner.
6. Identify and escalate issues reported by or related to European customers.
7. Help customers maximize the value of the service provided.
8. Support projects by providing an operations specialist’s perspective.

Minimum Requirements:

• 3 to 5 years of experience in operations within the financial, fintech, or crypto sector.
• Previous experience in team management.
• Knowledge of procedure writing and project management.
• Proficiency in MS Office, especially Excel; SQL is a plus.
• Fluent English and French are required; German is an asset.
• Strong interest in the crypto/blockchain industry is highly appreciated.

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