Senior Clinical Customer Success Manager, iQueue for Inpatient Flow

Join our Customer Success Team, where we partner with health systems to make a real impact on patient care by improving bed allocation and streamlining the patient journey.

We’re focused on driving meaningful change that boosts efficiency, ensuring patients get the right care at the right time without unnecessary delays.

• What You’ll Do
• Partner with health systems to support clinically driven workflow transformation initiatives that improve patient progression, care coordination, and the overall patient care experience
• Serve as a trusted clinical advisor and subject matter expert to both internal and external stakeholders, including nursing leadership, case management, utilization management, physician teams, interdisciplinary care teams, and cross‑functional internal partners
• Lead customer engagements focused on evaluating and optimizing technology‑enabled clinical workflows, interdisciplinary collaboration, patient progression practices, and care coordination processes
• Support customers in identifying and addressing clinical workflow barriers that impact patient throughput, discharge planning, and continuity of care
• Collaborate with customer stakeholders to support adoption of standardized clinical workflows, escalation pathways, and best practices across acute care settings
• Provide clinical guidance and workflow expertise to support organizational change management and user adoption initiatives
• Partner with internal teams to ensure customer feedback, clinical workflow insights, and frontline challenges are incorporated into ongoing process and solution improvements
• Facilitate ongoing customer discussions and workflow reviews to evaluate clinical adoption, customer goals, and opportunities for continued improvement
• Build strong relationships with clinical stakeholders and support long‑term partnerships through collaboration, education, and trusted clinical engagement
• Contribute to the development of clinical best practices, customer education resources, and technology‑enabled workflow strategies that support improved care coordination, patient progression, and healthcare delivery outcomes
• Promote a culture of continuous improvement focused on enhancing patient care delivery, interdisciplinary collaboration, and measurable customer outcomes
• What You’ll Bring
• RN license and Bachelor of Science in Nursing (BSN) required
• 7+ years of experience (inpatient preferred), with a proven track record of growing into larger clinical and leadership roles
• A deep understanding of acute care hospital operations, from managing interdisciplinary workflows and patient progression to tackling the everyday challenges of healthcare delivery
• A data‑driven mindset, with fluency in healthcare data analysis and performance metrics to guide smart, evidence‑based decisions
• Experience collaborating with interdisciplinary teams including nursing leadership, physician teams, case management, utilization management, and operational stakeholders
• Experience working with healthcare technology, analytics, or workflow optimization platforms
• An articulate communicator and skilled relationship builder who can confidently present ideas and guide teams through operational change
• Skilled at analyzing workflow challenges and leading process improvement efforts within complex clinical settings
• Experience working with EHR systems such as Epic, Cerner, or similar platforms
• Excellent organizational skills with the ability to manage multiple customer priorities and initiatives simultaneously
• Passion for improving healthcare delivery, patient outcomes, and operational efficiency through collaboration, workflow transformation, and technology
• Willingness to travel 25–50%
• Bonus Point If You Have
• Board certification in your specialty area
• Advanced degree such as Ph D, DNP, MSN, MHA, MPH, MBA, or related healthcare field
• Leadership experience within case management, utilization management, nursing operations, care coordination, or hospital operations
• Experience leading or participating in interdisciplinary rounds, throughput initiatives, or patient flow programs
• Lean, Six Sigma, or other process improvement training
• Experience supporting organizational change management or large‑scale workflow transformation initiatives
• What You’ll Get
• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

Candidates must be legally authorized to work in the United States.

Verification of employment eligibility will be required at the time of hire.

Visa sponsorship is not available for this position.

Lean Taa S is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment.

We value diversity, inclusion, and aim to provide a sense of belonging for everyone.

All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

If you require assistance during the application process, please contact accommodations@leantaas. com.

Lean Taa S will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

#J-18808-Ljbffr