Customer Value Consultant

Doodle is redefining how modern teams schedule, collaborate, and connect.

We are building a sophisticated, sales‑led Enterprise platform and require a commercially driven, proactive Customer Value Consultant to own a portfolio of Enterprise accounts, drive onboarding, adoption, expansion, and renewal, and partner closely with Sales.

Location: Berlin (hybrid – 2 days per week in the office). Focus: EMEA & North America (Education, Healthcare, Professional Services).

Responsibilities

• Build the business case, run pre‑sale value discovery with prospects together with Account Executives, and quantify upside in the prospect’s units.
• Set the baseline and target metrics upfront, defining which enterprise outcome we are moving and how it will be measured.
• Lead structured onboarding for new enterprise customers, delivering the agreed business case outcome rather than just feature activation.
• Build trusted, multi‑threaded relationships with key stakeholders and map the account.
• Run value reviews at 3 and 6 months into the onboarding journey, testing whether the customer is realizing the value we agreed, anchored to the baseline.
• After the 6‑month review, drive proactive, usage‑triggered outreach based on account usage, rather than a fixed calendar cadence.
• Identify and qualify expansion opportunities, build the expansion business case, and discover new use cases in partnership with Account Executives.

Qualifications

• 3–5 years of experience in a value‑led sales, value consulting, account management, or commercial Customer Success role within B2B Saa S, or a management‑consulting background moving into Saa S.
• A track record of building quantified, customer‑specific business cases and tying engagements to measurable outcomes.
• Experience navigating multi‑stakeholder enterprise accounts, engaging economic buyers and building champions across departments.
• Comfortable working alongside Account Executives in a coordinated land‑and‑expand motion.
• Proactive by default; acts on value and risk signals before customers raise them.
• Highly data‑driven; uses adoption data, health scores, and usage signals to prioritize time and guide conversations.
• Excellent communication skills in English are mandatory; German is a strong plus.
• Curiosity about AI‑assisted workflows and automation tools is a plus.

Benefits

• Competitive pay
• fair compensation for top talent.
• Pension plan
• set yourself up for the future.
• Hybrid work
• work where you’re most productive.
• 30 vacation days
• take the time you need to rest and recharge.
• Training / Conference days
• invest in yourself.
• Learning stipend
• we cover courses, certifications, and more.
• Well‑being & home office budget
• use it for fitness, therapy, or your dream desk setup.
• Headspace membership
• access guided meditation & mindfulness tools.
• Company lunches & team events
• stay connected, even remotely.
• Parental leave & support
• paid leave for all caregivers.
• Doodle Premium
• free for you, your family, and friends.
• Top‑notch equipment
• Mac Book, keyboard, trackpad – work at your best.
• Hiring Journey
• Cultural Fit Assessment (via BRYQ)
• Hiring Manager interview (45 min)
• COO & EVP of Sales interview + live case (1 h)
• People Ops culture fit
• Optional: CEO interview

At Doodle, we’re committed to providing an environment of mutual trust and respect, where equal employment opportunities (EEO) are available to all applicants and teammates without regard to age, race, color, disability, religion, gender and sexual orientation.

Diversity and inclusion are of utmost importance to us.

IMPORTANT NOTICE

Please note that we can only consider your application if you are based in and have the right to work in Germany.

At this time, we are unable to sponsor visas for this position or support relocation.

#J-18808-Ljbffr