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- Aufgaben: Lead a team providing admin support for Learning interventions and ensure client satisfaction.
- Arbeitgeber: Join a dynamic company focused on delivering quality learning services in Leipzig.
- Mitarbeitervorteile: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Warum dieser Job: Be part of an exciting project that impacts learning experiences and enhances client relationships.
- Gewünschte Qualifikationen: Bilingual in German and English, with experience in HR or Learning environments required.
- Andere Informationen: Ideal candidates will have advanced software skills and experience managing remote teams.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
We’re looking for an experienced Training Administration Team Leader to join us and lead our Learning Administration Team on an exciting new project.
You’ll lead a team of Learning Administrators and Senior Learning Administrators that provide administrative and operational support for Learning interventions and will be the main point of contact with our client, ensuring that all services are delivered meeting or exceeding the agreed service levels.
Based at our client site in Leipzig, you’ll play a key role in ensuring the success of this new service provision.
Job summary
- Line Management responsibility of the nominated resources ensuring quality services are delivered to the client as per local needs / regulatory requirements including leading the Quality Assurance activities.
- Attend and run weekly / monthly meetings with Country, Regional and Global teams as needed to ensure open and clear communication levels are maintained.
- Manage relationships with each Client / Stakeholder to ensure customer satisfaction is met or exceeded based on the specific contractual / expected needs.
- To lead and manage project teams as designated to ensure that assigned projects are delivered effectively, within budget, to contract and on schedule.
- Evaluate, pilot and deploy solutions to all Stakeholders satisfaction.
- To define, develop, adhere to and continually review and improve policies and procedures as defined by GP Strategies or the client.
- To continually review all operational workflow to improve the Speed of processing, the Quality of the work and the Learner experience.
- To support the preparation of monthly budgetary reporting in coordination with the Account / Country Managers and the Finance department.
- To lead and produce all appropriate Management Intelligence associated with the services being delivered as well as managing all Governance related activities around the Processes and Tools being used.
Qualifications
You’ll be an accomplished, bi-lingual (German and English are essential) Team Leader / Manager with experience of leading a team in a Human Resources or Learning environment.
- Proven experience of working within a Senior Learning Administrator, Program Manager or Deployment Manager type role in a Service Provider industry.
- Excellent Networking / Negotiation skills and the ability to communicate effectively with Senior Leaders / Management and work collaboratively with Business Unit Directors from other workstreams.
- Ability to demonstrate commercial awareness as well as delivering client needs.
- Ability to demonstrate a ‘Continuous Improvement’ mindset and approach to working.
- Experience of using Learning Management Systems from an administrative perspective.
- Excellent organizational, planning and controlling skills.
- Proven ability to work well under pressure and within demanding timescales.
- Advanced general administration and IT skills
Ideally, you’ll also have
- A Professional qualification/Degree in a related subject
- Experience in Managing Remote Teams
- Advanced Software skills including the use of Oracle, QuickBase or a MicroSoft Dynamics CRM platform
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Training Administration Team Leader (GP) Arbeitgeber: Learning Technologies Group plc
Kontaktperson:
Learning Technologies Group plc HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Training Administration Team Leader (GP)
✨Tip Number 1
Make sure to highlight your leadership experience in HR or Learning environments during the interview. Prepare specific examples of how you've successfully managed teams and improved processes in previous roles.
✨Tip Number 2
Since this role requires excellent networking and negotiation skills, practice articulating your approach to building relationships with clients and stakeholders. Think of scenarios where you exceeded client expectations.
✨Tip Number 3
Familiarize yourself with the Learning Management Systems mentioned in the job description. If you have experience with Oracle, QuickBase, or Microsoft Dynamics CRM, be ready to discuss how you've utilized these tools effectively.
✨Tip Number 4
Demonstrate your continuous improvement mindset by preparing to discuss specific initiatives you've led that resulted in enhanced service delivery or operational efficiency. This will show your proactive approach to challenges.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Training Administration Team Leader (GP)
Tipps für deine Bewerbung 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading teams, particularly in Human Resources or Learning environments. Emphasize any relevant roles such as Senior Learning Administrator or Program Manager.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and detail how your skills align with the job requirements. Mention your bilingual proficiency in German and English, and provide examples of your networking and negotiation skills.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement in your application. Provide specific examples of how you've improved processes or workflows in previous roles, especially in relation to client satisfaction.
Highlight Technical Skills: Mention your experience with Learning Management Systems and any advanced software skills you possess, such as Oracle or Microsoft Dynamics CRM. This will show that you are well-equipped for the administrative aspects of the role.
Wie du dich auf ein Vorstellungsgespräch bei Learning Technologies Group plc vorbereitest
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles, especially in a Learning or Human Resources environment. Highlight specific examples where you successfully led a team and improved service delivery.
✨Demonstrate Bilingual Proficiency
Since the role requires fluency in both German and English, practice discussing your experiences in both languages. This will show your comfort level and ability to communicate effectively with diverse stakeholders.
✨Prepare for Client Relationship Scenarios
Think of examples where you've managed client relationships or stakeholder expectations. Be ready to explain how you ensured customer satisfaction and met contractual obligations in past roles.
✨Emphasize Continuous Improvement Mindset
Discuss your approach to continuous improvement and how you've implemented changes in previous positions. Provide concrete examples of how you've enhanced operational workflows or learner experiences.
