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- Aufgaben: Lead a team providing admin support for Learning interventions and ensure client satisfaction.
- Arbeitgeber: Join GP Strategies, a leader in learning solutions, based in Leipzig.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Warum dieser Job: Be part of an exciting project that impacts learning experiences and client success.
- Gewünschte Qualifikationen: Bilingual in German and English with experience in HR or Learning environments required.
- Andere Informationen: Ideal candidates have advanced software skills and experience managing remote teams.
Das voraussichtliche Gehalt liegt zwischen 48000 - 84000 € pro Jahr.
We’re looking for an experienced Training Administration Team Leader to join us and lead our Learning Administration Team on an exciting new project.
You’ll lead a team of Learning Administrators and Senior Learning Administrators that provide administrative and operational support for Learning interventions and will be the main point of contact with our client, ensuring that all services are delivered meeting or exceeding the agreed service levels.
Based at our client site in Leipzig, you’ll play a key role in ensuring the success of this new service provision.
Job summary
- Line Management responsibility of the nominated resources ensuring quality services are delivered to the client as per local needs / regulatory requirements including leading the Quality Assurance activities.
- Attend and run weekly / monthly meetings with Country, Regional and Global teams as needed to ensure open and clear communication levels are maintained.
- Manage relationships with each Client / Stakeholder to ensure customer satisfaction is met or exceeded based on the specific contractual / expected needs.
- To lead and manage project teams as designated to ensure that assigned projects are delivered effectively, within budget, to contract and on schedule.
- Evaluate, pilot and deploy solutions to all Stakeholders satisfaction.
- To define, develop, adhere to and continually review and improve policies and procedures as defined by GP Strategies or the client.
- To continually review all operational workflow to improve the Speed of processing, the Quality of the work and the Learner experience.
- To support the preparation of monthly budgetary reporting in coordination with the Account / Country Managers and the Finance department.
- To lead and produce all appropriate Management Intelligence associated with the services being delivered as well as managing all Governance related activities around the Processes and Tools being used.
Qualifications
You’ll be an accomplished, bi-lingual (German and English are essential) Team Leader / Manager with experience of leading a team in a Human Resources or Learning environment.
- Proven experience of working within a Senior Learning Administrator, Program Manager or Deployment Manager type role in a Service Provider industry.
- Excellent Networking / Negotiation skills and the ability to communicate effectively with Senior Leaders / Management and work collaboratively with Business Unit Directors from other workstreams.
- Ability to demonstrate commercial awareness as well as delivering client needs.
- Ability to demonstrate a ‘Continuous Improvement’ mindset and approach to working.
- Experience of using Learning Management Systems from an administrative perspective.
- Excellent organizational, planning and controlling skills.
- Proven ability to work well under pressure and within demanding timescales.
- Advanced general administration and IT skills
Ideally, you’ll also have
- A Professional qualification/Degree in a related subject
- Experience in Managing Remote Teams
- Advanced Software skills including the use of Oracle, QuickBase or a MicroSoft Dynamics CRM platform
#J-18808-Ljbffr
Training Administration Team Leader (GP Strategies) Germany, Leipzig Arbeitgeber: Learning Technologies Group plc
Kontaktperson:
Learning Technologies Group plc HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Training Administration Team Leader (GP Strategies) Germany, Leipzig
✨Tip Number 1
Make sure to highlight your leadership experience in your conversations. Since this role requires managing a team, showcasing your ability to lead and motivate others will be crucial during interviews.
✨Tip Number 2
Familiarize yourself with the specific Learning Management Systems mentioned in the job description. Being able to discuss your experience with these systems will demonstrate your readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. This will help you illustrate your networking and negotiation skills, which are essential for this position.
✨Tip Number 4
Showcase your continuous improvement mindset by discussing any initiatives you've led that improved processes or outcomes. This aligns perfectly with the expectations of the role and will set you apart from other candidates.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Training Administration Team Leader (GP Strategies) Germany, Leipzig
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Training Administration Team Leader position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in leading teams, particularly in Human Resources or Learning environments. Emphasize your bilingual skills in German and English, as well as any experience with Learning Management Systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership experience and your ability to manage client relationships effectively. Mention specific examples of how you've improved processes or delivered exceptional service in previous roles.
Highlight Continuous Improvement Mindset: In your application, emphasize your commitment to continuous improvement. Provide examples of how you have implemented changes that enhanced operational workflows or improved service delivery in past positions.
Wie du dich auf ein Vorstellungsgespräch bei Learning Technologies Group plc vorbereitest
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles, especially in a training or HR environment. Highlight specific examples where you successfully led a team, managed projects, and ensured quality service delivery.
✨Demonstrate Bilingual Proficiency
Since the role requires fluency in both German and English, practice speaking about your experiences in both languages. Be ready to switch between them during the interview to showcase your comfort level.
✨Prepare for Client Relationship Scenarios
Think of examples where you managed client relationships effectively. Be ready to discuss how you ensured customer satisfaction and met contractual obligations, as this is crucial for the role.
✨Emphasize Continuous Improvement Mindset
Prepare to talk about how you've implemented process improvements in past roles. Share specific instances where your initiatives led to enhanced efficiency or quality in service delivery.
