Company Description Ledger is a global platform for digital assets and Web3, securing over 20% of the world's crypto assets through its devices. Headquartered in Paris with offices in Zurich and other international locations, Ledger's team of around 600 professionals builds products that help individuals and organizations securely buy, store, swap, grow, and manage crypto assets. The company's hardware wallets have sold more than 7.5 million units in 200 countries, reflecting its strong global presence. Ledger is driven by a mission to make self-custody accessible and empower people with true digital ownership. Its culture emphasizes innovation, problem-solving, and supporting team members to challenge tradition and create impactful solutions.
Role Description The Account Manager role at Ledger is a full-time, on-site position based in Zurich, Switzerland. This role is responsible for managing a portfolio of client accounts, serving as the primary point of contact, and building long-term relationships with institutional and enterprise customers. Day-to-day responsibilities include understanding client needs, presenting Ledger's solutions, coordinating onboarding, and ensuring high-quality service delivery. The Account Manager will monitor account performance, identify opportunities for growth, prepare regular reports, and collaborate closely with sales, product, and support teams to resolve issues and enhance client satisfaction. The role also involves contributing feedback on client trends and market developments to inform Ledger's commercial and product strategies.
Qualifications
- Strong account management and client relationship skills, including experience managing enterprise or institutional customers.
- Background in financial services, fintech, crypto, or technology-driven products, with the ability to understand digital asset and Web3 concepts.
- Excellent communication, negotiation, and presentation abilities, with strong stakeholder management skills.
- Proficiency in data analysis, reporting, and CRM tools to track account health and identify growth opportunities.
- Ability to work collaboratively with cross-functional teams, including sales, product, and customer support.
- Demonstrated problem-solving, organizational, and time-management skills, with attention to detail.
- Fluency in English; German or other European languages are a plus for client interactions in the region.
- Bachelor's degree in Business, Finance, Marketing, or a related field, or equivalent practical experience.
- Comfort working in a fast-paced, evolving environment and interest in crypto, blockchain, and Web3 technologies.
#J-18808-Ljbffr
