Technical Support Specialist (f/m/d) for BLK Product Line

Committed and with passion for precision we create digital reality solutions combining sensor, software, and autonomous technologies to empower a sustainable future.

The Technical Support Level 2 for BLK product line based in Stuttgart will be responsible for providing technical advice on our various BLK products to not only customers, but also colleagues from 1st level support and developing solutions for challenging technical issues. You will work with 1st and 3rd level support, along with product management, to provide the well-known high-level Leica Geosystems customer experience.

This appeals to you

• International support level 2 for users of hardware and corresponding software of BLK product line
• Close cooperation with regional support and sales teams as well as product management
• Understanding customer requests and ensuring positive customer experience
• Identifying and recreating reoccurring, systematic or complex problems
• Developing and sharing workflow solutions and technical documentation
• Documentation and monitoring of customer cases and knowledgebase (CRM)
• Testing our products and giving feedback on technical test results to the product developer team
• Technical training

This is you

• Degree in Geomatics, Optical or Mechanical Engineering or similar technical domain
• Passion for customer service and a sense of responsibility for the customer experience
• Good technical understanding and interest in laser scanning technology and software
• Ability to research and gather technical information across multiple tools
• Solution-oriented, keep a cool head when dealing with complex tasks
• Willingness to get involved in technical problem solving.
• Talent for actively listening to people, quickly grasping concerns and dealing with different types of communication
• Ability to communicate clearly and establish and maintain rewarding relationships
• Native or fluent English. German, French or other languages beneficial

Contact
If you have any questions, please do not hesitate to contact Kinga Racibor, Talent Acquisition Specialist.

Hexagon Geosystems Services AG
Zettachring 2
70567 Stuttgart
Deutschland
Job-ID: ehem9kyf

#J-18808-Ljbffr