Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Provide top-notch technical support for BLK products and solve complex issues.
- Arbeitgeber: Join Hexagon, a leader in digital reality solutions with a global presence.
- Mitarbeitervorteile: Enjoy hybrid work options, 30 vacation days, and corporate perks like fitness memberships.
- Warum dieser Job: Be part of an innovative team that values creativity and customer experience.
- Gewünschte Qualifikationen: Degree in Geomatics or related field; passion for customer service and tech.
- Andere Informationen: Work in a multicultural environment with flat management structures.
Das voraussichtliche Gehalt liegt zwischen 42000 - 84000 € pro Jahr.
Committed and with passion for precision we create digital reality solutions combining sensor, software, and autonomous technologies to empower a sustainable future.
The Technical Support Level 2 for BLK product line based in Stuttgart will be responsible for providing technical advice on our various BLK products to not only customers, but also colleagues from 1st level support and developing solutions for challenging technical issues. You will work with 1st and 3rd level support, along with product management, to provide the well-known high-level Leica Geosystems customer experience.
This appeals to you
- International support level 2 for users of hardware and corresponding software of BLK product line
- Close cooperation with regional support and sales teams as well as product management
- Understanding customer requests and ensuring positive customer experience
- Identifying and recreating reoccurring, systematic or complex problems
- Developing and sharing workflow solutions and technical documentation
- Documentation and monitoring of customer cases and knowledgebase (CRM)
- Testing our products and giving feedback on technical test results to the product developer team
- Technical training
This is you
- Degree in Geomatics, Optical or Mechanical Engineering or similar technical domain
- Passion for customer service and a sense of responsibility for the customer experience
- Good technical understanding and interest in laser scanning technology and software
- Ability to research and gather technical information across multiple tools
- Solution-oriented, keep a cool head when dealing with complex tasks
- Willingness to get involved in technical problem solving.
- Talent for actively listening to people, quickly grasping concerns and dealing with different types of communication
- Ability to communicate clearly and establish and maintain rewarding relationships
- Native or fluent English. German, French or other languages beneficial
We offer you
- A permanent position in a growing and technically demanding industry
- Varied and independent tasks with a high degree of creative freedom and autonomy
- Multicultural and team-oriented environment with a flat management structure
- Well-connected office (Schelmenwasen)
- Hybrid work culture with up to 3 days of home office
- Company pension scheme in the form of an employer-funded support fund and a subsidized direct insurance
- Employer-funded accident insurance
- Training and courses with Udemy
- Monthly tax-free benefits or corporate fitness with Urban Sports
- 30 days of vacation, with Christmas and New Year’s Eve additionally off
About Us
Hexagon is a leading provider of digital reality solutions and employs more than 22,000 people in 50 countries. You will be part of a strong, experienced, inspiring and motivated team of experts driving the future of Hexagon. You will use and develop your skills in our highly innovative and diverse environment. Flexible working models allow you to ideally combine work and private interests.
Contact
If you have any questions, please do not hesitate to contact Kinga Racibor, Talent Acquisition Specialist.
Hexagon Geosystem Services AG
Zettachring 2
70567 Stuttgart
Deutschland
Job-ID: ehem9kyf
#J-18808-Ljbffr
Technical Support Specialist (m/f/d) for BLK Product Line Arbeitgeber: Leica Geosystems Indonesia
Kontaktperson:
Leica Geosystems Indonesia HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Specialist (m/f/d) for BLK Product Line
✨Tip Number 1
Familiarize yourself with the BLK product line and its features. Understanding the technical specifications and common issues will help you provide better support and demonstrate your expertise during the interview.
✨Tip Number 2
Engage with online communities or forums related to laser scanning technology. This will not only enhance your knowledge but also show your passion for the field, which is crucial for a role focused on customer service.
✨Tip Number 3
Practice your problem-solving skills by working on hypothetical technical scenarios. Being able to articulate your thought process in resolving complex issues will impress the hiring team.
✨Tip Number 4
Prepare to discuss your experience in customer service and how you've handled challenging situations. Highlighting your ability to maintain a positive customer experience will align well with the company's values.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Specialist (m/f/d) for BLK Product Line
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required skills, especially the emphasis on customer service and technical problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support, customer service, and any specific knowledge related to laser scanning technology or similar fields. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention specific examples of how you've successfully resolved complex issues in the past and your ability to communicate effectively with customers and colleagues.
Highlight Language Skills: If you are fluent in German, French, or other languages, be sure to mention this in your application. Highlighting your language skills can give you an edge, especially since the role involves international support.
Wie du dich auf ein Vorstellungsgespräch bei Leica Geosystems Indonesia vorbereitest
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure a positive customer experience.
✨Demonstrate Technical Understanding
Be prepared to discuss your technical background, especially in relation to laser scanning technology and software. Highlight any relevant projects or experiences that showcase your ability to understand complex technical issues.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve troubleshooting or solving technical problems. Practice articulating your thought process and how you approach complex tasks, as this will demonstrate your solution-oriented mindset.
✨Communicate Clearly and Effectively
Since the role requires clear communication with customers and colleagues, practice explaining technical concepts in simple terms. This will help you convey your ideas effectively during the interview and show your ability to connect with different types of communication.
