Premier Technical Support Specialist – Fresh Graduates Welcome m/f/d

* Germany – North Rhine-Westphalia – Essen

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.

Description and Requirements

This is an excellent opportunity for fresh graduates looking to start their career in IT support. Do you enjoy being the go-to person for IT questions among your friends and family? Are you excited about helping people with varying levels of IT knowledge and explaining complex technical issues in a simple way? If so, we want you on our team!

We are seeking a technically orientated enthusiast to join our Lenovo Premier Support team. As a member of our team, you will assist customers in overcoming their technical challenges with your wide range of IT knowledge. We offer a supportive and dynamic environment where you can develop your skills and grow professionally.

Location: Essen or Stuttgart, hybrid work model, combining both remote and in-office work.

Your Responsibilities:

1. Responding to technical inquiries via phone, email, and chat
2. Assisting customers with basic troubleshooting and problem resolution
3. Explaining technical issues in an easy-to-understand manner
4. Ensuring an outstanding customer experience through professional service
5. Documenting customer inquiries and solutions in our ticketing system

Your Profile:

1. A strong interest in IT and a basic understanding of technical concepts
2. Excellent communication skills with the ability to explain complex topics simply
3. Ability to work well in a team and adapt to a dynamic environment
4. Flexibility and quick adaptability to new situations
5. Familiarity with Microsoft Office products is a plus
6. Business fluent German and English on B2 level

What we offer:

1. A friendly and supportive team that works together and supports each other
2. Employee Share Purchase Plan
3. Employee Assistance Program, e.g., for health, legal & financial consultancy
4. Pension Plan, Meal Allowance / Lunch Vouchers
5. Internal E-learning Development Platform Available for Employees
6. Specialized Development Trainings (based on nomination process)
7. Initiatives that focus on environmental sustainability and social responsibility
8. Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
9. Job Rad (Bike Leasing)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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