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- Aufgaben: Help customers solve technical issues via phone, email, and chat.
- Arbeitgeber: Join Lenovo, a global tech leader with a mission for smarter technology for all.
- Mitarbeitervorteile: Enjoy perks like employee share plans, meal allowances, and flexible work options.
- Warum dieser Job: Be part of a compassionate team that values empathy and problem-solving in tech support.
- Gewünschte Qualifikationen: Advanced IT knowledge and excellent communication skills in German; English is a plus.
- Andere Informationen: Opportunities for personal development and involvement in employee groups.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
General Information
Req #
WD00076222
Career area:
Services
Country/Region:
Germany
State:
North Rhine-Westphalia
City:
Essen
Date:
Wednesday, January 8, 2025
Working time:
Full-time
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere.
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.
Description and Requirements
Are you passionate about solving technical problems and sharing your IT knowledge with others? Do you love being the contact person for IT questions among friends and family? Would you like to support people with varying IT knowledge and explain complex technical issues in a simple way?
Then you are exactly the person we are looking for!
We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge.
Your tasks:
- Responding to technical inquiries via phone, email and chat
- Assisting customers with troubleshooting and problem resolution
- Explaining technical issues in a comprehensible and simple manner
- Ensuring an outstanding customer experience through empathetic and professional service
- Documenting customer inquiries and solutions in the ticketing system
Your profile:
- Advanced knowledge of IT and technical understanding
- Customer service or technical support experience is a plus
- Ability to simplify technical concepts
- Positive attitude, empathy and patience when dealing with customers
- Problem-solving skills
- Ability to work in a team and willingness to work together in a dynamic environment
- Flexibility and the ability to quickly adapt to new situations
- Experience with Microsoft M365 / O365 product range, especially with Microsoft Dynamics
- Excellent communication skills in German (C1 – C2) and ideally also in English (B1-B2)
If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support.
What Lenovo can offer You:
- Employee Share Purchase Plan
- Employee Assistance Program, e.g., for health, legal & financial consultancy
- Pension Plan
- Meal Allowance / Lunch Vouchers
- Internal E-learning Development Platform Available for Employees
- Specialized Development Trainings (based on nomination process)
- Employees Groups (LGBT+, WILL, etc.)
- Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.)
- Job Rad (Bike Leasing)
Check out the video our DACH team created, to give you an insight into the Lenovo culture! We are looking forward to talking to you!
Youtube Video
At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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Premier Technical Support Specialist m/f/d Arbeitgeber: Lenovo
Kontaktperson:
Lenovo HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Premier Technical Support Specialist m/f/d
✨Tip Number 1
Zeige deine Leidenschaft für Technik! In deinem Gespräch solltest du Beispiele nennen, wie du technische Probleme gelöst hast und wie du anderen dabei geholfen hast, ihre IT-Herausforderungen zu meistern.
✨Tip Number 2
Bereite dich darauf vor, komplexe technische Konzepte einfach zu erklären. Übe, wie du technische Informationen in verständlicher Sprache kommunizieren kannst, um sicherzustellen, dass du die Anforderungen der Kunden erfüllst.
✨Tip Number 3
Hebe deine Kommunikationsfähigkeiten hervor! Da exzellente Kommunikation in Deutsch und idealerweise auch in Englisch gefordert ist, solltest du Beispiele für deine Erfahrungen in der Kundenkommunikation bereit haben.
✨Tip Number 4
Sei bereit, deine Teamfähigkeit zu demonstrieren. Lenovo sucht nach jemandem, der gut im Team arbeiten kann, also teile Beispiele, wie du in der Vergangenheit erfolgreich mit anderen zusammengearbeitet hast.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Premier Technical Support Specialist m/f/d
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Premier Technical Support Specialist position. Understand the key responsibilities and required skills, especially the importance of customer service and technical problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support and customer service. Emphasize your ability to explain complex technical issues simply and your familiarity with Microsoft M365/O365 products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific examples of how you've successfully resolved technical issues in the past and your approach to ensuring a positive customer experience.
Highlight Language Skills: Since excellent communication skills in German (C1-C2) are crucial for this role, make sure to clearly state your language proficiency. If you have English skills (B1-B2), mention them as an additional asset.
Wie du dich auf ein Vorstellungsgespräch bei Lenovo vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge in detail. Highlight your experience with IT troubleshooting and problem resolution, especially with Microsoft M365 / O365 products. This will demonstrate your capability to handle the technical inquiries you'll face in the role.
✨Emphasize Customer Service Experience
Since this position involves a lot of customer interaction, share examples from your past experiences where you provided excellent customer service. Focus on how you simplified complex issues for customers and ensured their satisfaction.
✨Demonstrate Empathy and Patience
During the interview, showcase your ability to empathize with customers. Discuss situations where you had to be patient and understanding while helping someone with their technical challenges. This is crucial for ensuring an outstanding customer experience.
✨Prepare for Communication in German and English
Since excellent communication skills in both German and ideally English are required, practice explaining technical concepts in both languages. Be ready to switch between languages if necessary, as this will show your versatility and readiness for the role.
