Services and Solutions Training Manager EMEA - m/f/d

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.

Description and Requirements

The EMEA training manager will define and implement the EMEA training plan by sales persona based on needs assessment. Together with the local sales leader and the worldwide teams, he/she will identify and assess current and future training priorities of the organization. The job owner is the SPOC for the EMEA sales management team and must be closely linked with that team. Members of the local enablement team and the global training team are other key stakeholders.

The quarterly training plan includes the definition of key learning objectives by sales persona, covering portfolio, methodology, processes, and tools designed to enhance our sellers‘ skills and performance. Planning needs to cover training methodology, key content, trainers, budget (including opportunities for 3rd party funding), and KPIs. Implementation of the plan includes briefing and coaching of the trainers, content reviews, event logistics, as well as measuring success and consumption. The budget needs to be managed and used most efficiently, including collaboration with key stakeholders to get 3rd party funding contributions.

The SSG EMEA training manager will work with the EMEA ISO L&D team to ensure Client leads and HW sales specialists are trained on SSG offerings so they can drive sales of standard services and identify and support opportunities for advanced services.

The job owner is responsible for monitoring and measuring the effectiveness of the training programs and making necessary adjustments.

Training and upskilling are a key area of focus for SSG and Lenovo. As we are moving to a more services and solution-driven business, sellers will need to change their approach to a consultative sales methodology. The offers are much more customizable, so sellers need to learn about the different solution building blocks and how those can deliver business outcomes to our customers. Sellers need to address new personas in their accounts, learn to customize their messaging, and must work with more stakeholders internally, requiring the usage of new processes and tools. We also need to train our partner account sales reps to sell to partners and train sellers of these partners.

The SSG EMEA training manager is part of the global SSG training team and as such participates in the development of the global training strategy and is a key stakeholder for the development of the global quarterly training plan. The job owner will join the team at an exciting time of major transformation in our training approach, while we are developing new, innovative approaches to training, including AI-supported training, to make the learning journey more effective and a better experience for our learners.

Position Requirements:

• Work with stakeholders to understand and align on training priorities, learning objectives, and measurements and also for implementing the plan and become and act as trusted advisor to sales management to recommend the right training activities.
• Identify the right speakers and provide consultative services to trainers from various product teams and process/tool experts, to deliver content that is relevant to our sellers in an effective manner.
• Design and implement a complex training plan, covering different learner groups, a broad variety of offerings, different trainers, and a multitude of delivery mechanisms. In addition to that, identify role model cases for sellers to learn from, be able to lead and inspire peer discussions, and develop/contribute to the development of training simulations.
• Contribute to a step-function improvement of our trainings from a quality, learner experience, as well as from an efficiency point-of-view.
• Represent your sellers while contributing to the global content team’s development of effective and sustainable learning assets, curriculum, and programs.

Required Technical/Professional Knowledge/Skills:

• Knowledge and ability to develop sales-focused training. Knowledge and experience in the IT industry.
• Proficiency in various training methods and techniques, including e-learning, workshops, and role plays. A solid understanding of adult learning principles, to optimize learning efficiency.
• Excellent communication and presentation skills. Excellent English language skills are essential.
• Ability to work in a complex, fast-changing environment and possess strong organizational skills to manage multiple training programs and schedules and also flexibility, creativity, and dependability coupled with strong planning combined with strong operational skills.
• Analytical skills to assess training needs and evaluate the effectiveness of training programs and strong leadership skills to guide and motivate trainers and trainees. Innovator, enjoying to put things in action, measure the impact and optimize.

Required Education and Experience:

• BA or BS degree.
• 3+ years of training experience – high tech industry and/or Sales/Services experience preferred.
• 3+ years of experience in curriculum design and instructional design working against specific learning objectives.
• 3+ years using different training methodologies, including ownership for F2F trainings (including AI is a plus).
• 3+ years in working with management and decision-makers.

At Lenovo, we are proud to be an equal opportunity company. This vacancy certainly applies to people with disabilities too.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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