Head of Customer Success
Germany (Berlin Preferred)
Fluent in German & English
We are partnered with an internationally operating high-tech company in the life science seeking an experienced Head of Customer Success. The organisation develops and manufactures cutting edge precision-based instruments and is currently undergoing dynamic growth.
As Head of Customer Success, you will lead the Global Service & Support organisation shape the future operating model, and develop the people, processes, and commercial capabilities. You will be responsible for building a scalable, high-performing global organisation that delivers exceptional support experience, drives recurring revenue growth, and elevates customer satisfaction across the entire customer journey.
In this role, you will:
Lead a global Customer Success organisation across Europe, North America, and APAC
Drive operational excellence through LEAN processes, KPI management, forecasting, and continuous improvement
Develop leaders, build organisational capability, and create a high-performance culture
Grow service revenue, profitability, and customer lifetime value
Lead strategic transformation initiatives, including the Service Consolidation Program
Partner with Sales, Marketing, Finance, Product Management, and R&D to deliver outstanding customer experience
We are looking for:
- 10+ years of Service, Support, or Customer Success leadership experience
- Proven track record of organisational transformation and team development
- Strong commercial mindset with experience driving recurring revenue and profitability
- Deep understanding of operational excellence and continuous improvement
- Ability to influence across functions, regions, and executive leadership teams
If you're excited about building a world-class Customer Success organisation and shaping the future of customer experience in a global life science technology company, we'd love to hear from you.
APPLY NOW!!
