Head of Customer Success Germany (Berlin Preferred) Fluent in German English We are partnered with an internationally operating high-tech company in the life science seeking an experienced Head of Customer Success. The organisation develops and manufactures cutting edge precision-based instruments and is currently undergoing dynamic growth. As Head of Customer Success, you will lead the Global Service Support organisation shape the future operating model, and develop the people, processes, and commercial capabilities. You will be responsible for building a scalable, high-performing global organisation that delivers exceptional support experience, drives recurring revenue growth, and elevates customer satisfaction across the entire customer journey. In this role, you will: Lead a global Customer Success organisation across Europe, North America, and APAC Drive operational excellence through LEAN processes, KPI management, forecasting, and continuous improvement Develop leaders, build organisational capability, and create a high-performance culture Grow service revenue, profitability, and customer lifetime value Lead strategic transformation initiatives, including the Service Consolidation Program Partner with Sales, Marketing, Finance, Product Management, and R D to deliver outstanding customer experience We are looking for: 10+ years of Service, Support, or Customer Success leadership experience Proven track record of organisational transformation and team development Strong commercial mindset with experience driving recurring revenue and profitability Deep understanding of operational excellence and continuous improvement Ability to influence across functions, regions, and executive leadership teams If you're excited about building a world-class Customer Success organisation and shaping the future of customer experience in a global life science technology company, we'd love to hear from you. APPLY NOW!!
Head of Customer Success Arbeitgeber: Leodis Search
Als Arbeitgeber in der dynamischen und innovativen Life-Science-Branche bietet unser Unternehmen nicht nur die Möglichkeit, an der Spitze technologischer Entwicklungen zu arbeiten, sondern auch ein inspirierendes Arbeitsumfeld in Berlin. Wir fördern eine Kultur der kontinuierlichen Verbesserung und des Wachstums, in der Mitarbeiter durch gezielte Entwicklungsprogramme und eine enge Zusammenarbeit mit verschiedenen Abteilungen ihre Fähigkeiten erweitern können. Zudem profitieren Sie von einem internationalen Netzwerk und der Chance, einen bedeutenden Einfluss auf die Kundenerfahrung und den Unternehmenserfolg zu nehmen.
