Loyalty Technology & Integration Manager (m/f/d) - Berlin – Berlin – Jetzt bewerben!

Management & Administration

Experienced professionals

Leonardo Hotels Headoffice Berlin

About us

We are seeking a highly skilled and experienced Loyalty Technology & Integration Manager for a 12-month assignment. The ideal candidate will have a strong hotel background and serve as the primary liaison between our loyalty program team and our new CRM and loyalty platform technology vendor.

Reporting to the Global Head of Loyalty, you will be the backbone of the team – ensuring the seamless implementation and integration of our new technological platform.

This is a hybrid role and requires frequent international travel.

Our Central European head office of Leonardo Hotels is located in Berlin Landsberger Allee. From there, the more than 100 hotels of the Central Europe business unit of the Fattal Hotels Group are managed. With an international team and the best view of the Berlin skyline, it is a great place to work productively.

Join our team and start your career journey with us as Loyalty Technology & Integration Manager (d/f/m) – Berlin!

What we offer

• 30 vacation days & a 38-hours-week
• Opportunity to work in a hybrid model
• Free online language courses
• Support in reconciling work and family life
• Europe-wide employee app \“LEAPP\“
• Discounts on accommodation and in the restaurants of the Fattal Hotel Group
• Training and development programmes at our Leonardo Academy
• Holiday & Christmas bonus – further special bonuses possible
• Team events

Your Main Duties

• Act as the main technical point of contact and project manager with our third-party CRM and loyalty platform vendor.
• Oversee the end-to-end implementation of the new loyalty platform, ensuring alignment with business requirements and technical specifications.
• Manage the integration of the new loyalty platform with existing key hotel systems, particularly Property Management Systems (PMS).
• Translate business needs into technical requirements and vice versa, facilitating clear communication between commercial teams and the tech vendor.
• Identify and troubleshoot technical issues, coordinating resolutions with the vendor and internal IT teams.
• Manage project timelines, deliverables, and budgets related to the technology implementation.
• Ensure data integrity and security standards are met throughout the platform implementation and integration phases.
• Provide technical support and guidance to the loyalty program team.

Your Profile

• Have Hotel background.
• Have previous experience in a similar role, specifically managing technology development projects with third-party vendors such as Salesforce and Oracle.
• Demonstrable experience with large-scale system integrations, involving CRM, loyalty platforms, or PMS systems in a hospitality or retail context.
• Have a strong understanding of software development lifecycles (SDLC) and project management methodologies.
• Have excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders and business requirements to technical teams.
• Be proficient in English; additional European languages are a plus.
• Willingness to travel internationally on a frequent basis.
• Thrives in a dynamic and evolving environment.
• BE YOURSELF – Be authentic and yourself!

BE YOURSELF– with us, your personality counts! In the Leonardo Family we unite people of different origins and religions, different genders and ages, sexual orientation or possible disabilities. This diversity makes us strong, every day.

Your Contact Person

Rosa Stadler

Personalreferentin

Leonardo Hotels Central Europe

Landsberger Allee 117A

10407 Berlin