Service & Quality Support Specialist – HVAC Solutions Europe (m/f/d)

Since its creation in 1958, LG Electronics has been focused on enhancing the life and business of its customers with innovative technologies, products and solutions. LG\’s mission is to be 1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life’s Good”! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as Service & Quality Support Specialist. You will join the Europe HVAC Solutions organization of LG Electronics, focused on Heating, Hot Water, Ventilation and Air Conditioning for both commercial and residential applications. Roles & Responsibilities In this role you will drive quality management initiatives across the entire European HVAC product portfolio, support its service operations, ensuring smooth processes and minimizing customer pain points, and collaborate with HQ and European subsidiaries to enhance service capabilities and operational excellence. Collaborate with HQ to implement quality control measures and identify improvement opportunities. Monitor and manage EU HVAC Service KPIs to ensure performance excellence Support Subsidiaries in resolving challenges and strengthening HVAC service capabilities Assist in setting up processes for service business expansion Maintain strong communication with Subsidiaries across the Europe region, EU SCM and Korea HQ This is a unique opportunity to join an organization that values quality, innovation, collaboration and grow into a Quality Management and Service Process expert in an international environment, Required qualifications, skills and experience Bachelor’s degree in Business Administration, ideally with specialization in Customer Service Management or Service Operations Up to 3 years’ experience in a service operations/support role, ideally in the HVAC industry and in a multicultural corporate environment Strong interpersonal skills, able to communicate and engage with a wide range of stakeholders Problem-solving mindset, and a “can-do” attitude Ability to work independently while staying connected with the team Strong analytical skills and experience in data analysis/reporting Proficiency in MS Office (Excel & PowerPoint) Fluent in Korean and English, both written and spoken What we offer International working environment with career development opportunities Full-time, stable employment with exciting projects and creative freedom Hybrid work model (1 day home office after probation) Modern office with ergonomic equipment (height-adjustable desk, laptop, monitor, mobile phone) Central location in Eschborn with excellent transport connections and free parking Corporate benefits, employee discounts, and monthly meal/grocery vouchers (Pluxee) Team-building events and company-sponsored activities (e.g., JP Morgan Run)