Customer Success Engineer

ABOUT THE COMPANYCloudi-Fi is on a mission: To become the Security Gateway to all unidentified devices connecting with the Wi-Fi!Today, over +100 prestigious global brands have leveraged their Wi-Fi infrastructure with Cloudi-Fi cloud-based solutions, including leading brands such as Chanel, Dior, Goldman Sachs, Siemens or Tesla. Our technology can help any company to provide a greater user experience to its customers and employees while improving data security.Our team is composed of passionate and creative individuals sharing a common vision and passion for improving internet security and connectivity for everyone while delivering truly compliant and scalable solutions to the most innovative companies.HIRING PROCESSTechnical Test: Your application will be reviewed after you complete the 4 short tech case studies (here) onlyPeople Interview: Culture Fit with our People ManagerTechnical Interview: Meet one of our CS Team Members to confirm your expertiseRole-play Interview: You will participate in a QBR Role-playFinal Interview: Meet our CEO>> For this position, you should be in Germany <<ABOUT THE POSITIONYou will join the Cloudi-Fi Customer Success team and assist our customers while deploying Cloudi-Fi solutions. You will provide integration, consulting, training, post-sales specialized services, and support during the customer onboarding process. Additionally, the CSE liaises with the product team to relay customer-specific feature requests.From engaging with our customers during the product demo phase and setting up the proof of concept to working in production deployment, you will be a crucial part of making our customer user journey successful.RESPONSIBILITIES You will own and develop a strong relationship with your customers and ensure a high level of satisfaction:Act as the primary point of contact, and trusted advisor for your assigned clients.Be the technical authority on our solutions and the trusted advisor of customers.Work with the customer and sales team through the onboarding and training phase,Analyzing customer data to improve customer experienceCollaborate internally with the different business units to drive continuous improvement and a superior customer experienceProvide feedback on key features or product limitations that are inhibiting usage and growth.Proactively identify blockers for our customers and collaborate with peers to remove them.Facilitate recurring reviews with customers.Stay up-to-date with emerging technologies.Work on debugging and resolving specific technical issues within various Wi-Fi environments like Meraki, Fortinet, HP Aruba, Cisco WLC.TECHNICAL COMPETENCIESWeb: HTTP protocolSecurity: VPN (IPSEC, GRE), Firewalling, Proxy, DNSLAN: network access control, AAA (Radius), DHCP, Captive PortalTechno: Cisco Meraki, Fortinet, Aruba, Zscaler, Cisco WLCYOUR PROFILECurious and a genuine desire to learn new technologies and develop new ideasNatural and genuine communication skills and like to help othersClear and concise verbal and written communicatorProficiency in leading both executive meetings and technical workshopsEffective communicator and presenter- both in person and over digital platformsThoroughness – Confirmed ability to handle numerous projects at a time while paying strict attention to detailsAbility to adapt to changes in roles and responsibilities;Min of 3 to 5 years of customer-facing experience in a CSM function, account management, consulting, or client service roleNative or bilingual in German, fluent in English BENEFITSShare the company’s success with a competitive stock options packageFlexible work environment. Offices in Greater Paris, international coworking spaces, or remote experience with sponsored home office equipment. For this position, you should be in the EMEA area.Assigned ownership. We fully trust you to have control and autonomy over your missions.Continuous Training & Learning. A personalized program with all the tools and resources needed.