(Junior) Helpdesk Specialist m/w/d in München

ABOUT US

limango is a European platform focused on curated value shopping for families. As part of the OTTO Group - one of Europe’s leading e-commerce players - we connect families with inspiring brands, great deals, and products they truly love. Our ambition is to strengthen our position as one of Europe’s leading discount e-commerce players for families and beyond.

Today, limango operates across Germany, Poland Austria, and the Netherlands, offering one of the largest selections for the whole family: from fashion and accessories to toys, outdoor, cosmetics, home and travel offers.

Behind the platform is a team that values a good atmosphere, trust, collaboration, flexibility and real impact.

YOUR MAIN TASKS

Goal of the Position: User tech support in Munich office and for remote workers

Daily tasks of the position:

• supporting end-users in troubleshooting day-to-day tech issues
• maintaining office infrastructure
• maintating asset inventory (laptops, pheripherals, displays, printers)

Projects of the position:

• Seniority development within HelpDesk
• Develoment into System Administration, Platform Management, Information Security

WHAT WE EXPECT

Professional requirements for the candidate:

• experience in similar role with hands-on support (no on-the-phone first line support)
• good understanding of windows environment - and possibly also MacOS
• troubleshooting capabilities for IT devices and pheripherals (laptops, docking stations, printers, access controls, non-electrical cables)
• proficiency in English, good command of German
• experience with Baramundi, Jamf, Intune would be highly beneficial

Personal requirement for the candidate:

• understanding of the support function of help desk for the business
• problem-solving oriented
• friendly and approachable attitude

WHAT WE OFFER & WHAT YOU CAN EXPECT

Hybrid or remote work model

Enjoy the flexibility to work either in a hybrid model -with 2 days per week in our Munich office (you choose the days) if you’re based locally - or fully remotely from anywhere in Germany.

Flexible start to your day

Flexible start times let you plan your working day in a way that fits your schedule.

Real benefits you’ll actually use

limangos vouchers - enjoy our products your way, for yourself or your loved ones. Plus, you can choose the benefit that fits your lifestyle best: EGYM Wellpass with access to a wide network of gyms and sports facilities, or a subsidized public transport ticket for your daily commute or JobBike, giving you the option to lease a bike through us in a simple, cost-efficient way

A workspace you’ll enjoy

A modern, ergonomic office in the heart of Munich, right by the main train station. Bright spaces, well-designed work areas and a spacious terrace where you can take a break, catch some fresh air or get work done in a greener setting.

Learning & development

Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and perspectives.

Eco in action

From Brita water dispensers instead of plastic bottles to Swap Party with giving clothes a second life and a new place in someone else’s wardrobe. We focus on small habits that make a real difference. We also support more sustainable commuting options, like public transport or leased bikes.

Activities and Events

From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.

READY FOR A NEW CHALLENGE

We look forward to receiving your complete application and can't wait to get to know you.