IT-Service-Manager (m/w/d)

IT Service Manager (m/f/d) More Than Just a Lab The Limbach Group currently consists of over 30 individual laboratories. These physician-led laboratories have established themselves as a leading corporate group through expert medical consultation, highly specialized diagnostics, a comprehensive range of offerings, and a broad spectrum of services. The laboratories are a reliable partner for private practitioners, hospitals, and other medical facilities. Heidelberg | Non-medical role | IT | Full-time | Permanent position Responsibilities You will serve as the central point of contact between the holding company’s IT department and the user sites to ensure the quality and suitability of the services You will assume product responsibility for key IT service management tools, particularly the ticketing system, the CMDB, and the monitoring solution You will coordinate collaboration between internal IT departments and the locations, clarify requirements in a structured manner, and provide advisory support You will lead your own projects, support business units in multi-project management, and coordinate the implementation of new IT systems from planning through to service deployment You will ensure the quality of the CMDB, monitor the agreed-upon services, and report regularly on status and progress to division management You will prepare relevant information and, in collaboration with the business and marketing departments, shape internal IT communication, for example through newsletters Profile A degree in (Business) Computer Science, Business Administration, or an equivalent qualification obtained through relevant training and several years of professional experience forms the foundation of your background You combine a strong customer- and service-oriented mindset with solution-oriented and confident communication with all stakeholders Ideally, you have professional experience in IT service management, preferably in the healthcare industry You preferably have knowledge of ITIL as well as experience using tools such as ticket systems (e.g., Znuny/OTRS), a CMDB (e.g., i-doit), and Confluence Jira You are familiar with the use of AI in your day-to-day work and ideally have some experience with prompting complex tasks Fluency in spoken and written German rounds out your profile As an open and communicative person, you impress with your strong customer focus and build lasting relationships with all stakeholders through your confident demeanor and active networking Opportunity You’ll find an attractive and modern workplace here A permanent employment contract is a given for us You’ll work in a highly qualified and ambitious team Regular professional and organizational development opportunities are available to you through our Limbach Academy We offer flexible working hours as well as the option to work remotely part of the time You’ll have access to our in-house cafeteria and free beverages We provide special benefits such as a Deutschland-Ticket, company bike leasing, and a company pension plan including an employer contribution Benefits Job Ticket Special / Additional Vacation Anniversary Bonus / Vacation Accessible Workplace Employer Match for Company Pension Plan Employee Events Fruit Basket Free Beverages Company Bike Health Promotion Employee Parking Spaces Company cafeteria / meal options Modern workplace equipment Professional development opportunities Sports activities Remote work Do you have any questions? Alexandra Mass, HR Specialist for Recruiting, alexandra.mass@limbachgruppe.com Click here to view the Limbach Group’s Privacy Policy.