Customer Success Specialist (all genders)

What You'll Be Working On

• You own the onboarding of new customers and proactively guide them through their first steps with Lime Connect – by phone, video call, and email – so they get the most out of our product from day one.
• You actively reach out to customers – picking up the phone instead of just reacting to inquiries – and initiate conversations whenever you see it adds value.
• You handle support requests from existing and prospective customers via chat and email, owning each case with full responsibility until a solution is found.
• You work closely and in an agile way with colleagues from Account Management, Product Management, and Sales, and contribute to improving our product by sharing customer feedback and your own user experience with the team.
• You help us continuously improve our support and onboarding processes – for example, by maintaining and creating content, and by trying out new tools and AI-powered solutions to make our workflows smarter and more efficient.

What Makes You a Fit

• At least 2 years of professional experience, ideally in customer support, onboarding, or customer success.
• Strong written and spoken communication skills in both German and English.
• You enjoy picking up the phone – proactive conversations and direct customer contact come naturally to you, not just written communication.
• You're communicative and a real people person, reflected in your friendly and open manner.
• You can put yourself in customers' shoes and approach individual problems in a structured, solution-oriented way.
• You stay positive even in difficult situations, without losing sight of what matters.
• You have an affinity for software and digital tools – ideally you've already gained some experience in IT, or you enjoy using AI tools to work more efficiently.
• You feel comfortable in agile environments and actively contribute your own ideas.

What’s in It for You

HEALTH & SPORT

• €600 annual health budget – for osteopathy, massages, glasses or medication
• 24/7 medical consultation, including for family members in your household
• Subsidised Urban Sports Club membership (€20 monthly contribution)
• Weekly mobility class in the office

LEARNING & DEVELOPMENT

• Learning budget for courses, books or conferences
• Access to Udemy, Masterclass and language learning apps
• Leadership programmes including "Next Gen" and "Effective Manager"
• Creative freedom, real trust and real responsibility from day one

TEAM & CULTURE

• Open communication, honest collaboration and a genuinely supportive atmosphere
• Weekly FIKA, Movie Nights, Book Club and regular get-togethers
• Team events in Cologne and at our international offices
• A culture that values performance and people equally

WORK ENVIRONMENT

• Hybrid setup: 3 days in our Cologne office at MediaPark, 2 days remote
• 360° view over Cologne from the 14th floor
• EU Workation option
• Modern equipment, snacks, cereal bar and drinks in the office

COMPENSATION & BENEFITS

• Company pension scheme including 30% employer contribution
• Job ticket or mobility budget – your choice
• 28 vacation days + Christmas Eve and New Year's Eve off
• Up to 5 extra vacation days through the Book Club
• Up to 5 special leave days for important life events
• Corporate benefits, free parking at MediaPark