Client Services Manager

A global asset management powerhouse is looking to appoint a Vice President – Client Services to join its high-performing EMEA team. This is a key client-facing position with broad exposure across front-to-back operations, designed for a proactive, commercially minded individual who thrives on building trusted relationships and delivering a premium service experience.This is not just a servicing role — it is about owning client relationships, influencing change, and driving continuous improvement across every stage of the client lifecycle.Key Responsibilities of the Vice President – Client Services:Act as a strategic partner and day-to-day contact for a portfolio of institutional clients across the EMEA region.Lead client meetings and take full ownership of the service delivery agenda.Manage complex client relationships end-to-end — from pre-win and onboarding through to ongoing delivery and transformation initiatives.Drive continuous improvement by collaborating with internal teams, leveraging technology, and advocating for the client internally.Interpret and navigate intricate operating models to shape a differentiated client experience.Manage bespoke investor reporting cycles, ensuring timelines and standards are consistently met.Provide thought leadership on client-facing projects and act as a point of escalation and problem-solver for technical and operational challenges.Maintain complete and accurate client records in internal CRM systems, ensuring a robust audit trail and risk management process.Proactively communicate regulatory updates, product developments, and business initiatives to clients.The Vice President – Client Services will meet the following criteria:Proven experience managing institutional client relationships in investment management.Deep understanding of client servicing across complex operational structures.Fluent German and English is essential.Track record of managing clients and leading meetings with senior stakeholders.A self-starter with strong project management capabilities and excellent attention to detail.University degree qualified (or equivalent).Why Apply?Step into a role with real autonomy and strategic influence.Be part of a collaborative, client-centric culture where initiative is valued.Gain exposure to senior stakeholders, major clients, and cross-functional projects.Benefit from excellent development opportunities, generous compensation, and a flexible working model.If you are a German-speaking client services professional with experience in institutional asset management, please apply with your CV.