Head of Operations (f/m/d)

Your RoleWe are looking for aHead of Operations (d/m/w) to drive efficiency, automation, and operational excellence at one of Europe’s leading digital wealth managers. In this role, you will lead a growing cross-functional team that designs the system landscape and processes behind areas like customer service, trading, and sales operations.You will define the strategic direction of LIQID’s operations function, lead the team’s roadmap execution, and champion the use of automation and AI to scale our business. Working closely with product, engineering, sales and senior leadership, you will ensure that LIQID’s operational backbone is robust, efficient, and ready for future growth.What exactly will you do?Build, lead, and develop LIQID’s operations team, setting the vision, structure, and culture for operational excellenceIdentify inefficiencies, risks, and improvement opportunities, and lead cross-functional initiatives to redesign and streamline core processesShape the strategic roadmap for scalable operations, reducing manual effort and enabling growth across customer service, sales, trading, and complianceApply emerging technologies such as AI to simplify workflows, reduce complexity, and elevate the client experienceChampion operational excellence as a foundation for great client experiences, ensuring our processes and infrastructure reflect the high standards LIQID and its clients strive for.What you bring8+ years of experience in operations, process management, or scaling tech-enabled businesses, ideally in fintech or financial servicesA strong track record of leading teams and driving cross-functional transformation initiatives from concept to implementationDeep understanding of operational workflows and tooling, with a sharp eye for automation and continuous improvementExperience applying emerging technologies like AI to solve business problems and improve internal efficiencyA structured, hands-on mindset with strong communication skills and the ability to align teams, stakeholders, and leadership around shared goalsWhat we offerDiversity: Flat hierarchies and cultural openness make you an integral part of our diverse team of international talents from day one.Flexibility: We don’t complicate your life. You’ll find the right balance with flexible work models, working hours, and remote work options. 28 days of vacation and two additional days off on December 24 and 31 ensure you have ample time to unwind.Appreciation: You’ll help shape the future of digital wealth management with us in an innovative, multi-award-winning company on a growth trajectory, with high market relevance and plenty of space for your ideas.Development: We support your personal and professional growth with an annual development budget of €1,500. Additionally, at the start of your tenure at LIQID, you’ll receive high-quality equipment, including a MacBook, headphones, and a display.Smart Money: As a LIQIDian, you\’ll enjoy attractive terms for our investment strategies, a monthly lunch allowance, and exclusive discounts with various providers.Well-being: Regional organic products keep you fit in the office, and our health initiatives or Health Assistance Program go far beyond that.What happens nextIntroductory call: A short conversation with one of our recruiters to get to know you and share more about the role and team.Interview with our CTO Jurek: A deeper discussion about your experience, leadership style, and operational expertise.Meet the team: Visit our Berlin office to get to know the people you will work closely with and get a real sense of our culture, ways of working, and shared ambition. #J-18808-Ljbffr