Technical Support Specialist

Technical Support Europe

Based in Frankfurt, Germany

Job ref: HS /63791

Salary: To be revised

Travel Expectations: 50% across the European continent including the Nordic regions

Company Overview:

A Polymer and Masterbatch compounder headquartered in Canada, who have regional teams situated across North America, Europe, Asia, and the Middle East.

Role Overview:

The Technical Services representative is responsible for responding to technical product requirements of the customer. Working in tandem with Regional Sales Managers to provide technical support to new and existing customers. Responsible for technical reports, product samples, and presenting technical analysis.

• Plan and modify product configurations to meet technical customer needs. Conduct customer trials. Determine evaluation and qualifications of alternate pigment suppliers, recipe management for Blacks, Additives, Ti02, alternate RMs, and other qualifications as needed.
• Provides exceptional customer service to ensure customer contract requirements are met. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Identify quality control issues and provide resolution.
• Increase customer relationships through continuous customer interaction and visits.
• Create and develop technical reports. Ensure finished product analysis is complete.
• Exceptional understanding of process and technical requirements.
• Confer with customers, sales, and product management to assess product and equipment needs to determine technical requirements to promote the sale of company products, and to provide sales support.
• Works closely with customer service representatives to fulfill customer requirements.
• Secure and renew orders and arrange delivery of samples.
• Maintain and ensure company meets regulatory compliance requirements through various government agencies and associations (examples: FDA, MSDS, DS, CONEG) Processes the necessary paperwork and compliance coding.
• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions. Writes technical reports and papers as needed based on customer samples and technical product analysis. Diagnose potential problems.
• Prepare and deliver technical presentations that explain products or services to customers and prospective customers.
• Participates and presents at various tradeshows, conferences, and sales meetings. Is the technical expert.
• Actively participates in a myriad of internal meetings associated with understanding process efficiencies, problems, and increasing sales. Develops constructive and cooperative working relationships with others and maintains them over time.
• Proficient in various internal and external applications. Access database management, CRM application.
• Responsible for adherence to travel policy guidelines and booking of travel arrangements, submitting accurate and timely business expense reports.
• Extensive overnight travel is required.

The Ideal Candidate:

• Candidates should have a degree in chemical or plastics engineering. A combination of sales, technical service, or processing experience in polyethylene is preferred.
• 6-10 years technical experience.
• Exceptional knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Excellent oral and written communication required.
• Willing to work independently and/or in a group to achieve sales goals and objectives.

For reasons of better legibility, the simultaneous use of the language forms male, female, and diverse (f/m/d) is avoided. All personal designations apply equally to all genders.

For EU roles, candidates must be eligible to work and live in the European Union. Proof of eligibility will be required with your application.

To apply please contact Haydn Spires

00441789 207070

Why select Listgrove?

• Five Decades of Market Intelligence
• Unrivalled Industry Networks
• Recognised International brand
• HR Qualified Professionals

To hear from our clients on how we have supported their search for talent and HR needs, please visit Listgrove’s Case Studies page.

Throughout 2025, you can meet with Listgrove at the following exhibitions:

Packaging Innovations, JEC World, European Coatings Show, Plastics Live UK, The advanced materials show UK, Kunststoffenbeurs, K2025

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Please visit for more information on our services, global success, and testimonials.

Listgrove Limited Registered in England No: 01197713

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Business Development, Sales, and Research
• Chemical Manufacturing, Chemical Raw Materials Manufacturing, and Plastics Manufacturing

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