Global HR Coordinator

The L'OCCITANE Group is a global, natural and organic ingredient-based cosmetics and well-being products maker, producer and retailer.

The Group is built on strong values of entrepreneurship, team work, respect and authenticity.

It is committed to developing products that are environmentally friendly and sustainable.

The Group has 8 brands: L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, Elemis, Sol de Janeiro, Grown Alchemist and Lime Life.

With a presence in 90 countries, our products are distributing in more than 3,000 stores in the world.

• Job Responsibilities
• Support for development projects and learning programs
• Coordinate the delivery of L&D programs, leadership initiatives and talent development projects, in close partnership with the Head of Culture & Leadership Development and the L&D Manager
• Adapt existing training content (leadership programs, feedback, functional skills) into LMS-ready formats: structure sequences, configure navigation and ensure materials are correctly published and accessible on Cross Knowledge
• Prepare participant kits, program guides, facilitation materials and post-program resources
• Track participation, completion rates and learning outcomes; consolidate feedback and produce regular reports for the team
• Organise global training events and workshops: logistics, invitations, materials and follow-up
• Communication & Content Production
• Design and produce communication assets for team projects: email templates, one-pagers, program announcements, participant kits, printing
• Maintain and evolve a library of reusable templates and shared team documentation: process guides, trackers, program toolkits
• Support the preparation of internal presentations and stakeholder-facing materials
• Learning Systems & Platform Support
• Provide first-level user support on Success Factors, Cross Knowledge and Team Tailor (access issues, basic navigation, routing to the right contact)
• Support platform integration for new e-learning content and ensure materials are correctly published and accessible
• Manage user access and troubleshoot platform issues on Cross Knowledge, Success Factors and Team Tailor with IT team
• Ensure e-learning content is correctly published, accessible and up to date on Cross Knowledge
• KPIs Tracking & Reporting
• Collect, consolidate and format KPI data from each practice area on a regular cadence
• Maintain the tracking of projects and programs’ impact metrics to feed into continuous improvement
• Budget Tracking & Purchase Orders
• Create and track purchase orders across all team budget lines
• Maintain the team’s consolidated budget tracker; flag variances and upcoming commitments proactively
• Liaise with Finance for PO creation, invoice follow-up and year-end closing
• Prepare monthly budget summaries
• Key Performance Indicators
• Learning programs and events coordinated on time and to standard
• L&D content and materials delivered with quality and on agreed timelines
• Communication assets aligned with brand standards and deployed on schedule
• Budget tracker up to date at all times; POs raised within standard lead times
• Program effectiveness dashboard published on agreed cadence with no missing data
• Platform support requests handled within agreed response time
• Team documentation and templates maintained, up to date and accessible

Requirements

Education & Experience

• Bachelor’s degree in HR, Communications, Psychology or a related field
• 1–3 years of experience in an HR assistant, HRBP, L&D, communications role
• Previous exposure to learning & development program coordination or content support is a strong plus
• Experience producing communications or documents in a corporate environment
• Familiarity with budget tracking or purchase order management

Skills

• Passion for people development, learning and HR practices
• Organization skills, attention to details and excellent execution
• Clear written and verbal communicator in English and French
• IT & Digital Skills, MS Office suite, advanced Power Point, Excel
• Familiarity with HR or LMS platforms a plus
• Fluent English and French
• Traits
• Curiosity, growth mindset, optimism, can-do attitude
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