System Engineer

About Us

At Logicalis Asia Pacific, this is where you belong, grow, and thrive - at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services - providing real-time visibility and intelligence across our clients' digital ecosystems.

You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands‑on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross‑border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets - because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

The L3 System Engineer is responsible for providing advanced technical support, troubleshooting, administration, and engineering of enterprise server, virtualisation, storage, backup, and compute infrastructure.

The role will act as the Level 3 technical escalation point for complex infrastructure incidents and problems. The engineer will provide technical leadership to L1/L2 teams and work closely with network, security, application, vendors, and regional infrastructure teams.

The role will also support infrastructure projects, technology refreshes, migrations, upgrades, patching, capacity management, disaster recovery, and continuous improvement initiatives.

Key Responsibilities

1. L3 Infrastructure Support
   • Provide L3 technical support for complex infrastructure incidents escalated from L1/L2 teams.
   • Troubleshoot complex server, virtualisation, storage, backup, and compute issues.
   • Perform detailed technical analysis of system logs, performance metrics, configurations, and infrastructure events.
   • Lead troubleshooting for major incidents and critical infrastructure outages.
   • Perform Root Cause Analysis (RCA) and identify permanent corrective actions.
   • Provide technical guidance and mentoring to L1/L2 engineers.
   • Ensure incidents are resolved within agreed SLA.
2. VMware Virtualisation
   • Administer and troubleshoot enterprise VMware vSphere, ESXi and vCenter environments.
   • Support VMware clusters, HA, DRS, vMotion and virtual networking.
   • Troubleshoot VM CPU, memory, storage and network performance issues.
   • Perform ESXi host and VMware Tools upgrades.
   • Support VM provisioning, migration, snapshots and lifecycle management.
   • Troubleshoot ESXi host, vCenter and cluster‑related issues.
   • Perform VMware capacity planning and resource optimisation.
   • Participate in VMware platform upgrades and migration projects.
3. Cisco UCS
   • Manage and troubleshoot Cisco UCS infrastructure.
   • Support UCS Manager, Fabric Interconnects, chassis, blades and service profiles.
   • Troubleshoot UCS connectivity, hardware, firmware and performance issues.
   • Perform UCS firmware upgrades and infrastructure maintenance.
   • Work with Cisco TAC on complex hardware and platform issues.
   • Support UCS integration with VMware and enterprise storage environments.
4. NetApp Storage
   • Manage and troubleshoot NetApp storage infrastructure.
   • Support storage provisioning, volumes, LUNs, aggregates and storage connectivity.
   • Troubleshoot storage performance, capacity and connectivity issues.
   • Support NFS, CIFS/SMB and SAN environments where applicable.
   • Monitor storage capacity and performance.
   • Perform storage configuration changes, upgrades and lifecycle activities.
   • Work with NetApp support on complex storage incidents.
5. Backup & Recovery
   • NetBackup
     • Administer and troubleshoot Veritas NetBackup environments.
     • Troubleshoot backup failures, media issues, policy configuration and backup performance.
     • Monitor backup jobs and ensure backup compliance.
     • Perform backup and recovery troubleshooting.
     • Support backup infrastructure upgrades and maintenance.
   • Veeam
     • Administer and troubleshoot Veeam Backup & Replication.
     • Configure and maintain backup jobs and policies.
     • Troubleshoot backup and replication failures.
     • Support VM recovery, file‑level recovery and disaster recovery activities.
     • Monitor backup health and capacity.
     • Perform Veeam upgrades and infrastructure maintenance.
6. Disaster Recovery
   • Support enterprise Disaster Recovery (DR) infrastructure and processes.
   • Participate in regular DR exercises and recovery testing.
   • Validate backup integrity and recovery capability.
   • Troubleshoot replication and recovery issues.
   • Maintain DR documentation, recovery procedures and runbooks.
   • Support business continuity and disaster recove

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