Operations Support & Transformation Specialist in Zug

pA career at bLombard Odier /b means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.br / /ppWith a history spanning over 230 years, bLombard Odier /b is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through bLombard Odier Investment Managers /b and provide advanced banking technology to other financial institutions.br / /ppb“Rethink Everything” is our philosophy /b – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. /ppbOperations Support Continuous Improvement Specialist (80-100%) /b /pbr /pWithin Technology Operations, Houston serves as the central point of contact between Front Office, Operations, Technology and our BPO clients. /ppAs part of a highly visible transversal team, you will support operational excellence, coordinate stakeholders, resolve complex operational issues and contribute to continuous improvement initiatives across Geneva, Luxembourg and Singapore. /pbr /pbYOUR ROLE /b /ppAs a trusted partner to Front Office, Operations and BPO clients, you will: /pliAct as a central point of contact for operational queries, incidents and service-related challenges. /liliCoordinate stakeholders to ensure efficient issue resolution. /liliIdentify operational risks, root causes and improvement opportunities. /liliAnalyse operational data and service trends to enhance service quality. /liliContribute to process optimisation, documentation and operational efficiency initiatives. /liliParticipate in projects, system enhancements and operational change initiatives. /liliPromote knowledge sharing and develop cross-functional expertise. /liliGradually broaden your responsibilities and support future operational leadership needs. /libr /pbYOUR PROFILE /b /pliBanking apprenticeship, Bachelor's degree or equivalent professional experience. /liliExperience in Banking Operations, Middle Office, Client Services, Operational Support or a related environment. /liliStrong analytical, problem-solving and communication skills. /liliInterest in operational excellence and continuous improvement. /liliKnowledge of custody and securities activities, or willingness to develop expertise in this area. /liliStructured, proactive and solution-oriented mindset. /liliExposure to projects, business analysis or process improvement is an asset. /liliFluent in French and English; br / German is an advantage. /lilibResident in Switzerland or willing to relocate. /b /lipbOur Maison’s DNA /bis defined by five core values. bExcellence /b drives us to be the best at what we do, while bInnovation /b fuels our progress. bRespect /b underpins every interaction, and bIntegrity /bshapes our actions. Together, we are bOne Team /b, united in serving our clients with unwavering dedication. /ppAs a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. bDiversity, Equity and Inclusion /b are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. /ppbIt is an exciting time to join our Teams. All applications will be handled in the strictest confidence. /b /p