International It Services Specialist in Zürich

pA career at bLombard Odier /b means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents.br / /ppWith a history spanning over 230 years, bLombard Odier /b is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through bLombard Odier Investment Managers /b and provide advanced banking technology to other financial institutions.br / /ppb“Rethink Everything” is our philosophy /b – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. /ppbInternational IT Services Specialist (80-100%) /b /pbr /pInternational IT Services Specialists are responsible for the IT onsite support to Lombard Odier users across local offices. Their duties include installing, maintaining, and repairing hardware and software components of the organization’s computer systems. They provide support both remotely and through on-site visits, depending on the needs of the teams. The role involves frequent collaboration with Infrastructure Teams at the Headquarters, and depending on the context, may also take on project management responsibilities. /pbr /pbYOUR ROLE /b /pliProvide support for Microsoft technologies: Windows 11, Office 365, Teams /liliManage Mobile Device Management for iOS and Android /liliAssist in managing and maintaining network infrastructure under Level 3 supervision and perform 2nd-level troubleshooting /liliMaintain and update the network and system CMDB (NetBox) /liliManage and maintain systems infrastructure in collaboration with the Systems Team (ESX) /liliManage and maintain the printing infrastructure /liliInstall and configure laptops, desktops, servers, switches, and perform patching work /liliTroubleshoot and replace laptops, desktops, and components /liliSupport Citrix environments (XenApp, XenDesktop) /liliMaintain and update software and hardware inventory /liliAssist in budget preparation, manage contracts, and negotiate with local vendors /liliOversee contractor installations and maintenance during office moves, shutdown and opening operations /liliAdvise users on hardware and software usage /liliProvide support to the bank’s Independent Asset Managers in the region /liliCreate, update, and maintain documentation and internal wiki /liliParticipate in implementation and deployment of group projects /liliContribute to the Business Continuity Plan and act as a point of contact during BCP invocation /libr /pbYOUR PROFILE /b /pliDegree in Computer Science, engineering or relevant field mandatory /lili+7-years proven experience in IT technical support and similar roles /liliExcellent command in installing, maintaining and troubleshooting computers running Windows 11 /liliExcellent command of Office 365, Teams /liliExcellent command of Apple and Android mobile devices /liliStrong knowledge of the OSI model and Enterprise Network Infrastructure /liliKnowledge in Project Management of IT Infrastructure Projects /liliRelevant certification from advantage (MS-700, CCNA, ITIL…) /liliWillingness to continuously learn and high interest in new technologies /liliHigh readiness to get things done /liliVery good organization skills and ability to work independently and to be a great team player /liliStrong service orientation and excellent communication skills /liliFluent in French and English /lilibFlexible to travel to the offices in the EMEA Region (Travel Activity 20%) /b /lipbOur Maison’s DNA /bis defined by five core values. bExcellence /b drives us to be the best at what we do, while bInnovation /b fuels our progress. bRespect /b underpins every interaction, and bIntegrity /bshapes our actions. Together, we are bOne Team /b, united in serving our clients with unwavering dedication. /ppAs a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. bDiversity, Equity and Inclusion /b are woven into the fabric of our Maison’s DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. /ppbIt is an exciting time to join our Teams. All applications will be handled in the strictest confidence. /b /p