Customer Portal Product Owner and Data Governance Lead (m/w/d) (80-100%)

h3A Career at Lonza /h3h3What you’ll get /h3ulliAn agile career and a dynamic work culture /liliAn inclusive and ethical workplace /liliCompensation programs that recognize high performance /liliIn addition to a competitive salary, you can expect numerous lifestyle, family, and leisure benefits. /liliRelocation support for eligible candidate /li /ulpLonza is establishing a One Lonza customer portal and experience capability as a core workstream of the Data-as-a-Product initiative under the One Lonza Program Advanced Industry. /ppThe role is based in Basel, Switzerland /ph3What you will do /h3pWe are actively looking for a driven Customer Portal and Experience Product Owner (Director level) to be accountable for shaping and delivering the customer-facing experience layer through which customers collaborate with Lonza and securely access documents, governed data products, insights and digital services. /pulliLead the Customer Portal Workstream: Lead the end-to-end Customer Portal and Experience workstream from strategy through execution, translating it into an executable product strategy, prioritized roadmap, milestones and measurable outcomes. /liliOwn Customer Experience and Product Direction: Define the target customer experience, personas, end-to-end customer journeys, design principles and value proposition across the customer lifecycle. /liliDefine Functional and Integration Requirements: Own the business and product requirements for information architecture, document and data exchange, collaboration workflows, dashboards, notifications, support services, APIs and integration with relevant enterprise systems. /liliShape MVP (Minimum Viable Product) and Phased Delivery: Prioritize use cases and requirements, define the MVP and pilot approach, and establish a phased implementation roadmap that balances customer value, feasibility, risk and reuse across platforms. /liliAlign Platform Initiatives: Coordinate with ongoing and planned portal initiatives across business platforms to ensure forward compatibility, common standards and a coherent One Lonza customer-facing experience. /liliEmbed Security, Quality and Compliance by Design: Ensure customer isolation, role-based access, auditability, data integrity, privacy, cybersecurity, IP protection and applicable GxP requirements are built into the portal design and delivery model. /liliEstablish Governance and Operating Model: Define portal ownership, decision rights, support processes, service levels, release and enhancement management, data stewardship and operational handover. /liliDrive Cross-Functional Decision-Making: Align Commercial, Project Management, Operations, Quality, IT, Data, Enterprise Architecture, Security, Legal, Digital Marketing and platform stakeholders and resolve cross-functional dependencies and trade-offs. /liliManage Scope, Investment and Delivery: Maintain accountability for workstream scope, budget, schedule, resource plan, risks, dependencies, vendor contributions and delivery outcomes, escalating material deviations through the appropriate governance. /liliDeliver Value and Adoption: Define success measures, validate customer and business value, prepare implementation recommendations, and drive adoption through stakeholder engagement, communication, training and continuous improvement. /li /ulh3What we are looking for /h3ulliBachelor or Master Business, Digital Product Management, Information Systems, Engineering, Life Sciences, Customer Experience or a related discipline /liliDigital Product Leadership: product vision, strategy, discovery, prioritization, roadmaps, MVP definition, release planning and lifecycle ownership. /liliRequirements Definition Translation: development of comprehensive user, business, functional and technical requirements for the portal, translate customer journeys and business processes into clear specifications and acceptance criteria /liliCustomer Experience Design: customer research, personas, journey mapping, service design, information architecture and experience measurement. /liliEnterprise Platforms and Integration: understanding of identity and access management, APIs, workflow platforms, document and data exchange, integration patterns and enterprise architecture. /liliData and Governance Acumen: ability to translate governed data products, semantics, lineage, access controls and lifecycle requirements into customer-facing capabilities. /liliRegulated Delivery: practical understanding of quality, GxP, data integrity, privacy, cybersecurity, IP and auditability considerations in digital product delivery. /liliCommercial and Value Orientation: ability to connect portal capabilities to customer value, operational efficiency, differentiation, adoption and investment decisions. /liliStakeholder Alignment and Influence: ability to align executives, business owners, technical experts and external partners across organizational boundaries. /liliProgram and Vendor Management: strong governance, financial management, risk management, dependency management, sourcing and delivery oversight. /liliEnglish fluent /li /ulh3About Lonza /h3pAt Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. /ph3You will feel at home at Lonza if you: /h3ulliTake ownership, step forward, and enjoy meaningful responsibility /liliLove solving problems and thrive in a complex, fast-moving environment /liliAre curious, always looking to learn and improve /liliWork collaboratively, contributing to something bigger than yourself /liliAre motivated to make a difference through work that impacts customers and their patients /li /ulh3Why Lonza: /h3pWe are a place of unique opportunity, where your ideas, expertise and ambition can make a real difference. Here, you will have the freedom to grow, the support to succeed and the chance to contribute to work that matters. We are the makers of the medicines of tomorrow. Join us. Be you. /p #J-18808-Ljbffr