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- Aufgaben: Manage customer orders and ensure efficient delivery processes.
- Arbeitgeber: Join L'Oréal, a global leader in beauty with 36 brands across 150 countries.
- Mitarbeitervorteile: Gain international experience and work in a dynamic, innovative environment.
- Warum dieser Job: Be part of a passionate team and drive impactful projects in customer excellence.
- Gewünschte Qualifikationen: Master’s degree in Economics or Marketing; strong communication and analytical skills required.
- Andere Informationen: This is a VIE program for EU citizens under 29, starting March 2025.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
VIE Customer Excellence Manager (m/f/d)
VIE (International Assignment – 18 months)
starting 1. March 2025
L’Oréal is present in 150 countries on five continents. For more than a century, L’Oréal has devoted itself solely to one business: beauty. A unique and international portfolio of 36 complementary brands, generating over 23 billion euro of sales in 2021.
We are looking for international talent to go on VIE/International Assignment in Düsseldorf, Germany!
About the VIE/International Assignment program:
- The VIE program is available to citizens of the European Economic Area (EU + Norway, Liechtenstein, Iceland and Monaco) aged 29 years or under.
- Please note that applications submitted only in French cannot be considered by our non-French speaking team members at L’Oréal worldwide.
So what will you do at L’Oréal Germany?
We are looking for a Customer Excellence Manager (m/f/d) to join L’Oréal Germany in Düsseldorf to work on missions such as:
- Manage the order to post delivery flow to ensure a fast and efficient execution for the assigned customers and tasks.
- Provide continuity and excellent service to Customers.
- Peak alignment, turnover piloting including communication and coordination with sales & portfolio, capacity planning – alignment with physical distribution, availability analysis including portal adjustments, order response, control of promotional orders, delivery blocks and reason codes.
- Manage claims, disputes & reverse flows.
- Manage your own continuous improvement projects.
- Manage customer requests in our CRM tool.
- Support and conduct our multidivisional harmonization projects.
- Automate and optimize our processes, KPI tracking and internal Excel file processing.
At L’Oréal, we expect a level of initiative and entrepreneurial spirit that will allow you to propose new ideas and work on projects that you are passionate about! Are you ready to dare?
About you:
- Master’s degree in Economics, Marketing, or related fields.
- An excellent communicator, you are rigorous, flexible, and have profound analytical skills.
- Great innovator skills.
- Able to deal with a high operative workload.
- Capable and passionate about working in an international environment.
- Fluent in English.
Are you ready for your next challenge?
Want to join a passionate and dynamic team?
Looking for the chance to grow and develop inside a leading world organization?
IF YOU COME WITH AN EDUCATION BACKGROUND IN BUSINESS ADMINISTRATION WITH A TECHNICAL /SUPPLY CHAIN FOCUS, ENGINEERING OR SIMILAR, BE PART OF THIS RIDE!
APPLY NOW!
References:
Visible links:
1. Click here for VIE Program definition and conditions
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VIE Mission Germany - Customer Excellence Manager (m/f/d) - 1.3.2025 Arbeitgeber: L'Oreal
Kontaktperson:
L'Oreal HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: VIE Mission Germany - Customer Excellence Manager (m/f/d) - 1.3.2025
✨Tip Number 1
Familiarize yourself with L'Oréal's values and mission. Understanding the company's commitment to beauty and innovation will help you align your answers during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Network with current or former employees of L'Oréal, especially those who have participated in the VIE program. They can provide valuable insights into the company culture and the specific expectations for the Customer Excellence Manager role.
✨Tip Number 3
Prepare to discuss your experience with CRM tools and process optimization. Highlight any relevant projects where you've successfully improved efficiency or customer satisfaction, as these skills are crucial for the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you approach problem-solving. Provide examples of how you've used data to drive decisions or improve processes in previous roles.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: VIE Mission Germany - Customer Excellence Manager (m/f/d) - 1.3.2025
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Excellence Manager position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer service, project management, and any technical or supply chain knowledge. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your understanding of L'Oréal's values. Mention specific examples of your previous work that demonstrate your analytical skills and ability to manage projects.
Language Considerations: Since applications submitted only in French cannot be considered by non-French speaking team members, ensure your application is in English. If you speak French, consider including a brief introduction in French to showcase your language skills.
Wie du dich auf ein Vorstellungsgespräch bei L'Oreal vorbereitest
✨Show Your Passion for Customer Excellence
Make sure to express your enthusiasm for customer service and excellence during the interview. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.
✨Demonstrate Analytical Skills
Prepare to discuss your analytical skills and how you've used them to solve problems or improve processes. Be ready to provide concrete examples, especially related to order management or process optimization.
✨Highlight Your International Experience
Since this role is in an international environment, emphasize any experience you have working with diverse teams or in different cultural settings. This will show that you can adapt and thrive in L'Oréal's global context.
✨Be Ready to Discuss Continuous Improvement Projects
Think about any continuous improvement projects you've managed or participated in. Be prepared to explain your approach, the challenges you faced, and the outcomes achieved, as this aligns with the expectations for the role.
