Training Administrator

Job Description – Training Administrator (2500044)

Job Summary

As a Learning Administrator, you’ll support our client and internal teams with the successful organization of Classes/Sessions, taking place in person at the client premises or virtual/remotely. You’ll be accountable for all aspects of the Training Administration and Seminar Management to ensure the Class runs successfully (e.g. room preparation, information sharing), including both physical presence at the client premises and remote support.

GP Strategies supports both local Regional Clients as well as having responsibility for ensuring our Global Clients needs are met. You’ll have the opportunity to work with Clients across different industries such as Financial Services, Insurance Services, Pharmaceuticals, Automotive, and Technology.

This is a full-time position based at our client site at Ingolstädter Str. Munich.

General duties and responsibilities:

• Coordination of external services providers e.g. event technology
• Preparation of training rooms according to trainer specification including set up of technical equipment
• Answering all enquiries via email, chatbot, phone, and in person
• Update knowledge management system to develop efficient and effective response to all kinds of inquiries
• Ensure all agreed Service Level Agreements are achieved and contribute to service improvements
• Support the annual scheduling process for the client
• General administration in the LMS
• Create and adjust courses based on the product manager specifications
• Digital dispatch of invitation links, documents, requirements for virtual trainings
• Room reservations in the internal room booking system
• Participant handling including reminders, adjustments, cancellations, and recording attendance

Qualifications

You’ll have previous general administration experience in an operational, processing, or customer service role with excellent organizational skills and a customer-focused approach.

Also required:

• Fluent in German with written and spoken English to proficient level
• Good IT skills including Microsoft Word and Excel
• Proven effective communication skills, including verbal and written
• Assertiveness and resilience
• Proven ability to work well under pressure and within demanding timescales

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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