Training Administrator - Part time

Job Description – Training Administrator – Part time (2500043)

Job Description

GP Strategies Corporation is one of the world\’s leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we\’ve learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people – an extensive global network of learning experts. Additional information can be found at

As a Learning Administrator, you’ll support our client and internal teams with the successful organization of Classes/Sessions, taking place in person at the client premises, or virtual/remotely. You’ll be accountable for all aspects of the Training Administration and Seminar Management to ensure the Class runs successfully (e.g. room preparation, information sharing), including both physical presence at the client premises and remote support.

GP Strategies supports both local Regional Clients as well as having responsibility for ensuring our Global Clients\‘ needs are met. You’ll have the opportunity to work with Clients across different industries such as Financial Services, Insurance Services, Pharmaceuticals, Automotive, and Technology. Our Clients are Global and Regional in nature, we are too. GP Strategies supports individuals who want to develop and actively shape their careers. Many team members have successfully reached positions as team leaders, learning consultants, project managers, or program managers and continue to work in various GP Strategies teams. Your path to success begins here.

Job Summary

You’ll be the first point of contact at the information counter for all inquiries and responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI’s/SLA’s and ensuring all Customer Satisfaction scores are achieved.

This is a part-time position based at our client site at Ingolstädter Str. Munich, working 20 hours per week, Monday – Friday.

General duties and responsibilities:

• Coordination of external services providers e.g. event technology
• Preparation of training rooms according to trainer specification including set up of technical equipment
• Answering all inquiries via email, chatbot, phone, and in person
• Update knowledge management system to develop efficient and effective responses to all kinds of inquiries
• Ensure all agreed Service Level Agreements are achieved and contribute to service improvements
• Support the annual scheduling process for the client
• General administration in the LMS
• Create and adjust courses based on the product manager specifications
• Digital dispatch of invitation links, documents, requirements for virtual trainings
• Room reservations in the internal room booking system
• Participant handling including reminders, adjustments, cancellations, and recording attendance

Qualifications

You’ll have previous general administration experience in an operational, processing, or customer service role with excellent organizational skills and a customer-focused approach.

Also required:

• Written and spoken English to proficient level
• Good IT skills including Microsoft Word and Excel
• Proven effective communication skills, including verbal and written
• Assertiveness and resilience
• Proven ability to work well under pressure and within demanding timescales

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That\’s how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

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