Senior Client Advisor - Frankfurt

The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store.

Job responsibilities

• Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
• Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales.
• Cooperates with colleagues in order to create a positive environment and pays attention to performance level.
• Receives and displays the products according to procedures.
• Constantly maintains a tidy working place according to the Company guidelines.
• Is responsible for the sales process following the Company standards.
• Provides and maintains a high level of customer service.
• Manages commercial relations with clients in order to ensure the highest level of satisfaction.

Client management & CRM

• Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image.
• Manages claims with supervisor support.
• Turns every touchpoint with customers into a positive situation, always promoting Brand image.
• Communicates to the Management the collected information regarding clients.
• Executes the follow up of clients’ requests.

Product & Visual

• Participates to product presentations.
• Deeply knows all products of his/her category and is updated on all the product categories in store.
• Ensures the appropriate care of the store.

PROFILE

• Experience as Client Advisor in a luxury boutique.
• Alignment with Loro Piana brand and products.
• Strong luxury touch and approach.
• Excellent interpersonal and relationship building skills.
• Fluent German and English.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Retail Luxury Goods and Jewelry

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