Senior Client Advisor

Job responsibilities
As a Senior Client Advisorbased in our Vienna store, you will be a role model to the team in delivering the Louis Vuitton experience consistently to all clients and support your Team Manager in category, team and floor management. This is an assistant management level role and the development path towards a future Team Manager role in Louis Vuitton.
Duties & Responsibilities:
Be an Exceptional Client Advisor and a Role Model for the Team
Achieve individual and team objectives, be accountable for sales results and support the team in their sales
Welcome every Client and enhance their experience, advise Clients across the Brand and all product categories
Demonstrate sales leadership and advanced clienteling skills yourself, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships, develop your own client portfolio
Attain the highest standards of Brand and product knowledge
Perform as a team-player, participate in all activities contributing to the overall objectives of the store
Respect Louis Vuitton Brand standards in terms of grooming and behavior
Proactively Support the Management Team
Assist Management in daily operations: floor management, stock operations, visual merchandising, client care service and opening / closing duties
Together with your Team Manager, develop a team of Client Advisors through coaching, feedback, performance management as well as the integration of newcomers to ensure they contribute to business priorities consistently
Demonstrate a thorough understanding of the company\’s policies and provide support to other Client Advisors when needed
Champion a Product Category or Area of Responsibility
Together with your Team Manager, you will take the lead on a key aspect of our business (can be product or client-related) for which you will be the store\’s point of reference
Collaborate with all managers, seniors, experts and their teams to ensure targets for your area are achieved with all team members contributing
Be the liaison with the relevant head office team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities…)
Profile
Key requirements and competencies:
Previous management- or assistant-management-level experience in retail or another industry with a strong client service focus such as hospitality
Fluent German and English are required, another relevant foreign language, particularly Eastern European, is a plus
Strong sales and service mindset and passion for spending time on the floor directly with clients and teams (this role is almost entirely floor-based)
You thrive in a fast-paced, demanding environment and can maintain a high level of energy throughout the day both for yourself and others
Genuine passion for luxury as well as fashion and interest in a long-term career in retail
Strong work ethic, ownership and drive for results
Empathetic team player with excellent communication skills
Reference LVM28747
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