Client Support Advisor - kaufmännischer Mitarbeiter in Rostock

Client Support Advisor / Commercial Administrator

Role Purpose

Serve as a key point of contact between customers, sales teams, and internal departments, ensuring professional customer support, efficient commercial administration, and smooth execution of operational processes.

Support business success through customer relationship management, order processing, coordination, reporting, and continuous process improvement.

Key Responsibilities

• Prepare and calculate customer quotations.
• Manage the full order process from quotation preparation through invoicing using SAP.
• Support sales teams and sales management in daily operational activities.
• Serve as the first point of contact for national and international customers.
• Manage correspondence in German and English.
• Coordinate appointments and organize administrative processes.
• Plan, organize, and follow up on meetings and internal coordination activities.
• Maintain and manage customer, project, and order-related data.
• Prepare presentations, evaluations, and reports.
• Participate in cross-functional projects.
• Perform general office management, administrative, and organizational duties.
• Contribute to the continuous improvement of internal processes and workflows.

What You'll Bring

• Successfully completed commercial/business administration training.
• Several years of experience in a customer-focused role.
• Structured, careful, and solution-oriented working style.
• Strong communication and organizational skills.
• High level of initiative and sense of responsibility.
• Team-oriented approach, reliability, and professional presence.
• Proficiency in Microsoft Office applications; SAP knowledge is an advantage.
• Very good German language skills and good to very good English language skills, both written and spoken.
• Ability to work independently and maintain a service-oriented mindset.
• Enthusiasm for contributing ideas and helping to shape and improve processes.

Who are LRQA?

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services.

Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

What We Offer

Join a global team where your expertise is valued and your development is supported.

We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.

Pre-Employment Checks

If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable.

These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws.

Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required.

For questions about the screening process, contact Onboarding@lrqa. com , For queries regarding your personal data, contact dataprotection@lrqa. com

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