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- Aufgaben: Be the go-to person for clients facing tech challenges and resolve issues quickly.
- Arbeitgeber: Join LucaNet, a company that values technology and customer service in a supportive environment.
- Mitarbeitervorteile: Enjoy a learning-driven culture with opportunities for personal and professional growth.
- Warum dieser Job: This role offers hands-on experience in tech support while working collaboratively with a passionate team.
- Gewünschte Qualifikationen: Fluent in German (C2 level) and a strong desire to grow in tech and finance.
- Andere Informationen: You'll manage customer interactions using Salesforce and handle various support requests.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
The Role
As a Junior Technical Support Consultant at LucaNet, you will become the first point of contact for our clients who have technical challenges. This role requires critical thinking and the ability to resolve issues promptly. You will be set in a learning-driven environment where your passion for technology and customer service is valued. This is an opportunity to develop within a team that supports collaborative growth and professional excellence.
What you’ll do
- Handle technical support requests through tickets, emails, and calls in 1st Level Support.
- Escalate complex issues to the 2nd and 3rd Level Support team when necessary.
- Manage customer interactions and track issues using Salesforce.
- Conduct and manage customer appointments based on dispatcher directives.
What you bring to the table
- Proficiency in German at a C2 level. Our clientele primarily communicates in German.
- A drive towards personal development, particularly in technology and finance areas.
- Customer-centric mindset and a passion for resolving client issues.
- Strong team collaboration skills and an eagerness to contribute to team success.
Perks at work
- LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
- Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
- Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
- Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
- Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
- LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
- LucaNet Do Good – As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
- Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
- Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
- Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
- JobRad – Find your dream bike, with financial support from us.
- Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.
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Junior Technical Support Consultant (all gender) Arbeitgeber: LucaNet AG
Kontaktperson:
LucaNet AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Junior Technical Support Consultant (all gender)
✨Tip Number 1
Familiarize yourself with common technical issues that clients face in the finance sector. This knowledge will help you respond more effectively during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Practice your German communication skills, especially in a technical context. Since our clientele primarily communicates in German, being able to articulate technical solutions clearly will set you apart.
✨Tip Number 3
Showcase your passion for technology and customer service by discussing relevant experiences in previous roles or projects. Highlighting your eagerness to learn and grow in these areas can make a strong impression.
✨Tip Number 4
Research Salesforce and familiarize yourself with its functionalities. Understanding how to manage customer interactions and track issues using this tool will demonstrate your readiness for the role.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Junior Technical Support Consultant (all gender)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Junior Technical Support Consultant position at LucaNet. Understand the key responsibilities and required skills, especially the importance of customer service and technical problem-solving.
Highlight Relevant Experience: In your application, emphasize any previous experience in technical support or customer service roles. Provide specific examples of how you've successfully resolved client issues or managed technical challenges.
Showcase Language Proficiency: Since proficiency in German at a C2 level is crucial, make sure to clearly state your language skills in your CV and cover letter. If you have any certifications or relevant experiences that demonstrate your language abilities, include those as well.
Express Your Passion: Convey your enthusiasm for technology and customer service in your application. Share any personal projects or interests that relate to technology and finance, as this will show your drive towards personal development in these areas.
Wie du dich auf ein Vorstellungsgespräch bei LucaNet AG vorbereitest
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with tech in your personal or professional life, and demonstrate your eagerness to learn more.
✨Demonstrate Customer-Centric Mindset
Prepare to discuss situations where you successfully resolved customer issues. Highlight your ability to empathize with clients and your commitment to providing excellent service.
✨Familiarize Yourself with Salesforce
Since managing customer interactions using Salesforce is part of the role, it’s beneficial to have a basic understanding of the platform. If you have experience with similar tools, be ready to discuss that as well.
✨Practice Your German Communication Skills
As the primary language of communication will be German, practice speaking and writing in German before the interview. Be prepared to answer questions in German to showcase your proficiency at a C2 level.
