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- Aufgaben: Be the go-to person for clients facing tech challenges and resolve issues quickly.
- Arbeitgeber: Join LucaNet, a company that values technology and customer service in a supportive environment.
- Mitarbeitervorteile: Enjoy a learning-driven culture with opportunities for personal and professional growth.
- Warum dieser Job: This role offers hands-on experience in tech support while collaborating with a passionate team.
- Gewünschte Qualifikationen: Fluent in German (C2) and a strong desire to grow in tech and finance.
- Andere Informationen: Work with Salesforce and manage customer interactions effectively.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
The Role
As a Junior Technical Support Consultant at LucaNet, you will become the first point of contact for our clients who have technical challenges. This role requires critical thinking and the ability to resolve issues promptly. You will be set in a learning-driven environment where your passion for technology and customer service is valued. This is an opportunity to develop within a team that supports collaborative growth and professional excellence.
What you’ll do
- Handle technical support requests through tickets, emails, and calls in 1st Level Support.
- Escalate complex issues to the 2nd and 3rd Level Support team when necessary.
- Manage customer interactions and track issues using Salesforce.
- Conduct and manage customer appointments based on dispatcher directives.
What you bring to the table
- Proficiency in German at a C2 level. Our clientele primarily communicates in German.
- A drive towards personal development, particularly in technology and finance areas.
- Customer-centric mindset and a passion for resolving client issues.
- Strong team collaboration skills and an eagerness to contribute to team success.
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Junior Technical Support Consultant (all genders) Arbeitgeber: LucaNet AG
Kontaktperson:
LucaNet AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Junior Technical Support Consultant (all genders)
✨Tip Number 1
Familiarize yourself with common technical issues that clients face in the finance sector. This will help you respond more effectively during interviews and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your German communication skills, especially in a technical context. Since you'll be dealing with clients primarily in German, being fluent and comfortable discussing technical topics will set you apart.
✨Tip Number 3
Get familiar with Salesforce, as it's a key tool for managing customer interactions. Understanding how to navigate and utilize this platform can give you an edge in demonstrating your readiness for the role.
✨Tip Number 4
Showcase your passion for technology and customer service during your interactions with us. Share examples of how you've successfully resolved issues or helped others, as this aligns perfectly with our values.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Junior Technical Support Consultant (all genders)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Junior Technical Support Consultant position at LucaNet. Understand the key responsibilities and required skills, especially the importance of customer service and technical problem-solving.
Highlight Relevant Experience: In your application, emphasize any previous experience in technical support or customer service roles. Mention specific examples where you successfully resolved issues or contributed to team success.
Showcase Language Proficiency: Since proficiency in German at a C2 level is crucial, ensure that your language skills are clearly highlighted in your CV and cover letter. You might want to include any relevant certifications or experiences that demonstrate your language capabilities.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of LucaNet. Emphasize your passion for technology and personal development, as well as your eagerness to work collaboratively within a team.
Wie du dich auf ein Vorstellungsgespräch bei LucaNet AG vorbereitest
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with tech in the past, whether through personal projects or previous roles, to demonstrate your genuine interest.
✨Highlight Customer Service Experience
Since this role is customer-centric, be prepared to discuss your previous experiences in customer service. Provide specific examples of how you've successfully resolved client issues and maintained positive relationships.
✨Demonstrate Critical Thinking Skills
Prepare to showcase your problem-solving abilities. You might be asked to walk through a hypothetical technical issue, so practice articulating your thought process clearly and logically.
✨Familiarize Yourself with Salesforce
As you'll be managing customer interactions using Salesforce, it’s beneficial to have a basic understanding of the platform. If you have experience with it, mention that; if not, consider doing a quick online tutorial to familiarize yourself with its functionalities.
