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- Aufgaben: Join our Global Tax Center team to manage IT support and resolve technical issues.
- Arbeitgeber: LucaNet is dedicated to teamwork, learning, and giving back to the community.
- Mitarbeitervorteile: Enjoy flexible working hours, health programs, generous leave, and paid volunteer time.
- Warum dieser Job: Gain hands-on experience in IT support while contributing to a collaborative and supportive culture.
- Gewünschte Qualifikationen: Must be a student in Computer Science or related fields with basic MySQL knowledge.
- Andere Informationen: Proficiency in German and English is essential for this role.
The Role
Our Global Tax Center team is looking for motivated IT Supporters. If you are eager to manage our IT support and learn in the process, we look forward to your application!
What you\’ll do
- Manage customer and employee inquiries within the IT support of the Global Tax Center.
- Additionally, you will document and select support requests in our ticketing system , Redmine.
- Identify and resolve errors, disruptions, issues, and bottlenecks.
- You will actively participate in shaping and coordinating technical implementation as well as providing software products and the necessary infrastructure.
What you bring to the table
- You are a student of Computer Science, Business Informatics, or Business Administration, or a comparable field.
- Basic knowledge of MySQL and experience with databases, particularly Microsoft SQL Server, would be good. Familiarity with various operating systems and related technologies is also advantageous.
- Proficiency in both written and spoken German and English is important.
- You are customer and service-oriented.
- An engaged, well-planned, and unsupervised working style, along with a high sense of responsibility, are self-evident for you.
Perks at work
- LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
- Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
- Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
- LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
- LucaNet Do Good – As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
- Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
- Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
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Technical Support Student - Tax Solutions (all genders) Arbeitgeber: LucaNet AG
Kontaktperson:
LucaNet AG HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Technical Support Student - Tax Solutions (all genders)
✨Tip Number 1
Make sure to familiarize yourself with the ticketing system, Redmine, as it will be a crucial part of your role. Understanding how to document and manage support requests efficiently can set you apart from other candidates.
✨Tip Number 2
Brush up on your MySQL and Microsoft SQL Server skills. Having a solid grasp of these databases will not only help you in the technical aspects of the job but also demonstrate your commitment to the role.
✨Tip Number 3
Showcase your customer service orientation by preparing examples of how you've successfully resolved issues or supported users in the past. This will highlight your ability to handle inquiries effectively.
✨Tip Number 4
Since teamwork is highly valued, think about how you can contribute to a collaborative environment. Be ready to discuss your experiences working in teams and how you can enhance team spirit at StudySmarter.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Technical Support Student - Tax Solutions (all genders)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the responsibilities and requirements. Highlight your relevant skills and experiences that align with managing IT support and working with ticketing systems.
Tailor Your CV: Customize your CV to emphasize your studies in Computer Science, Business Informatics, or Business Administration. Include any experience you have with MySQL, Microsoft SQL Server, and your familiarity with various operating systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service orientation and your proactive approach to problem-solving. Mention specific examples of how you've managed inquiries or resolved technical issues in the past.
Highlight Language Proficiency: Since proficiency in both German and English is important for this role, make sure to clearly state your language skills in your application. If possible, provide examples of how you've used these languages in a professional or academic setting.
Wie du dich auf ein Vorstellungsgespräch bei LucaNet AG vorbereitest
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of MySQL and Microsoft SQL Server. Highlight any relevant projects or coursework that demonstrate your database management skills.
✨Demonstrate Customer Orientation
Since the role involves managing customer inquiries, share examples of how you've successfully handled customer support situations in the past. Emphasize your service-oriented mindset.
✨Highlight Your Problem-Solving Skills
Prepare to discuss specific instances where you've identified and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively in Both Languages
Since proficiency in German and English is crucial, practice discussing your experiences in both languages. Be ready to switch between them if necessary during the interview.
