Senior HRIS Customer Success Consultant (m/f/d)

Job Description

Permanent contract. Munich, on‑site or hybrid (two days of remote work per week). German native or C2, English C1/C2.

About Lucca

Lucca is a European HR software company expanding rapidly in Germany. Our mission is to design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for their people and business. With over 800 experts based in Germany, France, Spain and Switzerland, and 8,700 clients across more than 140 countries, we’re building on a strong foundation while accelerating our international footprint with an average annual growth of 40%.

Your Role

• Onboard new customers and lead the roll‑out of their Lucca solutions.
• Follow up customers on their needs over time and respond to new functional requirements to ensure a happy and growing customer base.
• Localize by contributing to the continuous improvement of Lucca's consulting activity in Germany.

What You Will Be Doing

Customer onboarding (project management and implementation)

• Roll out our solutions for a wide variety of customers in often complex and high‑stakes environments (SME as well as Large Accounts).
• Gain the trust of local companies in Germany and key accounts and their subsidiaries abroad.
• Gather customers’ initial needs and suggest an appropriate response.
• Adapt our software to the customer’s local context in Germany.
• Train administrators to use our software in total autonomy.
• Ensure the go‑live and the follow‑up during the first weeks of use.
• Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges.

Follow‑up of Key Accounts (support, account management)

• Keep a close eye on the satisfaction of your most important customers.
• Support these customers in case of level 2 issues.
• Carry out post‑implementation check‑ups.
• Identify and generate new cross‑sell or upsell opportunities to grow Lucca’s reach to your German customers (lead generation).
• Be proactive in presenting new products that may address a customer’s past issues.

Contribution to Localization and Continuous Improvement of the CS Activity in Lucca

• Participate in numerous cross‑functional side projects.
• Adapt our offer and strengthen the market‑fit of our solutions for the German market.
• Work in a team with different Lucca Business Units (Sales, Marketing, Product, etc.).
• Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
• Follow and participate in some projects from the pre‑sales phase, supporting the sales team.
• Demonstrate autonomy and initiative in an agile mode of operation.

Requirements

You’re the right fit if you:

• Have prior experience in a project management role (at least 4–5 years).
• Have a Tech / SaaS affinity and have successfully led end‑to‑end software implementation projects, coordinating internal teams and client stakeholders across all phases.
• Don’t need prior HR knowledge, but it would be a plus.
• Have a willingness to be a key player in this adventure, contributing to the German market’s growth.
• Are looking for a dynamic work environment with varied missions requiring versatility and organization.
• Are comfortable and eager to work with both local businesses and key accounts (C‑Level).
• Speak German at a native level and have a strong command of English.
• Have clear and structured oral and written communication.
• Have a taste for human contact and pedagogy.
• Have an aptitude for solving practical and sometimes technical problems.
• Have a sense of service and a taste for things well done.

Recruitment Process (German and English)

1. Screening interview with HR (30 minutes).
2. Interview with the Country Manager (60 minutes).
3. Case study + quick chat with team members.
4. Final Talk (45 minutes): meet more of the team and see what Lucca is all about.

Benefits

• Dual compensative bonus system.
• Full German health insurance – 75 % of subscription covered.
• Well‑pass subscription – discounted access to sports, fitness and activities you actually enjoy.
• Pet‑friendly office – feel free to bring your furry friends to work.
• Remote‑friendly work policy – remote work possible after onboarding, either occasional or hybrid. Lucca provides the right equipment to make working from home comfortable.

Our Culture

At Lucca, we have just one rule: work seriously, but don’t take yourself too seriously. We value transparency, autonomy, high standards, and a free spirit so everyone can give their best while staying true to themselves. Work should also be fun – our year is full of events: several company seminars, team‑building activities per team, a start‑up weekend, a welcome drink every month for new hires, and introductory lunches for newcomers. We love coming together, sharing, and celebrating. So, are you ready to join us?