Senior HRIS Customer Success Consultant (m/f/d)

+ collective bonus

Salary grid reviewed twice a year

After 3 years: you set your own salary

Munich

On-site or hybrid (2 days of remote work per week)

Job Description

Permanent contract

€71K–€81K base salary, depending on experience and profile

+ collective bonus

Salary grid reviewed twice a year

After 3 years: you set your own salary

Employee shareholding

Munich

On-site or hybrid (2 days of remote work per week)

Lucca is global! For this role, the required level of German is native or C2, English is C1/C2 (listening, reading and speaking).

Discover what we do at Lucca

Lucca is a European HR software company that is expanding rapidly in Germany, and we want you to grow with us.

Our mission is simple: we design intuitive solutions that automate HR and administrative processes, giving thousands of companies across Europe more time and energy for what really matters : their people and their business.

With 800+ experts based in Germany, France, Spain and Switzerland, and 8,700 clients across 140+ countries, we’re building on a strong foundation while accelerating our international footprint, driving forward with an average annual growth of 40%.

Your role

In order to continue our expansion in this market, we are looking for a Senior HRIS Customer Success Consultant to join our growing team in Germany.

Your missions will evolve as you acquire seniority, but here are the main tasks you will do on a daily basis:

Customer onboarding (project management and implementation)

• Roll out our solutions for a wide variety of customers in often complex and high-stakes environments (SME as well as Large Accounts).
• Gain the trust of local companies in Germany as well as key accounts and their subsidiaries abroad.
• Gather the customer's initial needs and suggest an appropriate response.
• Adapt our software to the customer’s local context in Germany.
• Train the administrators to use our software in total autonomy.
• Ensure the Go-live and the follow-up during the first weeks of use.
• Demonstrate flexibility and agility throughout the implementation in the event of unforeseen circumstances and technical challenges.

Follow-up of Key Accounts (support, account management)

• Keep a close eye on the satisfaction of your most important customers.
• Support these customers in case of level 2 issues.
• Carry out post-implementation check-ups.
• Identify and generate new cross sell or upsell opportunities to grow Lucca's reach to your German customers (lead generation).
• Be proactive in presenting new products that may address a customer's past issues.

Contribution to localisation and continuous improvement of CS activity in Lucca

• Adapt our offer and strengthen the market-fit of our solutions for the German market.
• Contribute to the continuous improvement of the business in Germany by going beyond your main tasks.
• Follow and participate in some projects from the pre-sales phase, supporting the sales team.

Requirements

Sounds a bit like you, doesn't it?

You're the right fit if you:

• You have prior experience in a project management role (at least 4-5 years).
• You have a Tech / SaaS affinity. You have successfully led end-to-end software implementation projects, coordinating internal teams and client stakeholders across all phases.
• You don’t need prior HR knowledge, but it would be a plus.
• A willingness to be a key player in this adventure, contributing to the German market's growth.
• Looking for a dynamic work environment with varied missions requiring versatility and organization.
• Comfortable and eager to work with both local businesses and key accounts (C-Level).
• You speak German at a native level and you have a strong command of English.
• Clear and structured oral and written communication.
• Taste for human contact and pedagogy.
• An aptitude for solving practical and sometimes technical problems.
• A sense of service and a taste for things well done.

And now, our recruitment process (in German and in English)

Step 1: Screening interview with HR (30')

Step 2: Interview with the Customer Success Manager (60')

Step 3: Case study + quick chat with team members

Step 4: Final Talk (45'): meet more of the team and see what Lucca’s all about

What Makes The Difference At Lucca

Deutschlandticket – 75% of your subscription covered.

Wellpass subscription – discounted access to sports, fitness and activities you actually enjoy.

Our office is pet-friendly! Feel free to bring your furry friends to work.

Remote-friendly work policy– remote work possible after onboarding, either occasional or hybrid. To make working from home comfortable, Lucca provides the right equipment.

Our culture

At Lucca, we have just one rule: work seriously, but don’t take yourself too seriously. We value transparency, autonomy, high standards, and a free spirit so everyone can give their best while staying true to themselves.

And because work should also be fun, our year is full of events: several company seminars, a team-building activity per team, a start-up weekend, a welcome drink every month for new hires, and introductory lunches for newcomers. We love coming together, sharing, and celebrating… So, are you ready to join us?