Inside Sales Representative - Hybrid Model (remotely & in the office)

Inside Sales Representative

Hybrid Model (remotely & in the office)

The Inside Sales Representative is responsible for spot quotations, making proactive sales calls, managing allocations and bookings. S/he performs opportunity management and customer retention in a team with Outside Sales and promotes the LCAG eServices.
Sounds interesting? We are looking forward to your application!

Facts

• Location: Machelen
• Employment level: Direct entry
• Function: Customer service
• Working time: Full time
• Publishing date: 11-18-2024
• Application deadline: 12-09-2024

Tasks

The Inside Sales Representative performs the following duties:

• Enters into transportation agreements with customers
• Processes customer requests and performs bookings
• Books standard and special products
• Makes quotations for ad hoc pricing requests
• Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions
• Has responsibility for accounts
• Manages LTC bookings and shares information on allocation performance
• Arranges ex-works pick-ups
• Assists in acquiring new accounts and new business
• Supports sales team
• Joins Outside Sales Representative on sales visits as required
• Actively shares information about activities, offers, strengths and weaknesses of market participants with the Outside Sales Representative
• Processes charter requests with the Network-on-Demand team
• Manages account data in the CRM tools and communicates updates to relevant stakeholders
• Actively pushes the eChannel usage and follows up Spot Quotes
• Acts as touch point for claims and complaints
• Participates in local sales events

Requirements

The ideal Inside Sales Representative should meet the following requirements:

• High school diploma/GED required
• Bachelor’s degree desirable
• 1-2 years cargo experience or equivalent required
• English language skills required
• Dutch and/or French desirable
• Industry knowledge (Airfreight, Logistics, Transportation, Sales) required
• Advanced IT knowledge, preferably including MS Word, Excel, PowerPoint, and Outlook
• Knowledge of all relevant LH Cargo systems

*Must possess a legal work permit in Belgium

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