Working Student Customer Support and Process Automation (all genders) in Frankfurt am Main

Working Student Customer Support and Process Automation (all genders) I am a WORKING STUDENT - what is your superpower? Location Frankfurt Employment level Part-time jobs f. students Function 11 Working time Full-time or Part-time Working Student Customer Support and Process Automation (all genders) I am a WORKING STUDENT - what is your superpower? Location Frankfurt Employment level Part-time jobs f. students Function 11 Working time Full-time or Part-time You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt. You are a digital pioneer? Ask yourself, “What would I do differently if I could change it?” Let’s turn your ideas into reality. Join a dynamic team of digital enthusiasts and professionals and be part of the creative and vibrant team spirit. Become part of the Lufthansa Group Digital Hangar in Frankfurt. Tasks As a WORKING STUDENT , I support our Value Stream Ancillaries in enhancing the Lufthansa Group's digital travel experience. My focus is on Customer Support & Refunds for 3rd Party Ancillaries and Lounges, combining daily operations with AI-driven process improvements. What I’ll do: I manage daily customer support and refund cases for 3rd Party Ancillaries and Lounges I process refunds, resolve payment and booking issues, and coordinate with teams and partners I identify recurring issues and improve processes I collaborate with Product and Engineering to develop and implement AI solutions (e.g. LLM-based agents, automated case classification) that streamline our support and refund workflows I maintain knowledge bases and FAQs to improve self-service for customers and efficient case handling for our agents I support automation projects from prototype to launch and track their impact I contribute to reporting and dashboards on support and refund performance I work in an international, cross-functional Product Team and gradually take on further Ancillary services Behind the scenes A day with us Hotfixes, release cycles, PI planning...- are part of our everyday life. The difference is that you have the opportunity to design the digital touchpoints for passengers of the Lufthansa Group airlines.Your ideas are transformed into customer-centric high-end IT solutions. Digital Hangar on LinkedIn Benefits Free parking Flight privileges Cafeteria Subsidized public transport Business cell phone / iPad Special deals with selected partners Employee events Part-time models Hybrid working possible Flexible working hours Development programs / Training options Mentoring Company sports / gym Free snacks / drinks Free parking, Flight privileges, Cafeteria, Subsidized public transport, Business cell phone / iPad, Special deals with selected partners, Employee events, Part-time models, Hybrid working possible, Flexible working hours, Development programs / Training options, Mentoring, Company sports / gym, Free snacks / drinks Requirements What I’ll need: I am a student of (business) informatics, information systems, business administration, computer science or a comparable field - ideally already in my Master’s studies I will be enrolled during the whole period of the working student contract I have first practical experience from an internship, working student role or own project in a digital or IT environment - a strong plus, but not a must I am IT-affine and tech-savvy, curious about new tools, data and AI applications, and quick to pick them up I bring a high degree of initiative, proactivity and ownership, and enjoy driving topics forward independently I have an analytical, structured way of working paired with strong organizational and communication skills I have a very good command of English; German is a plus Contact Tim Römer Email address for inquiries Interview-DH@Lufthansa-Group.com Company About Lufthansa Group Digital Hangar GmbH Creating the world’s best connected travel experience - physical, human, and digital - for all Lufthansa Group airline brands is our goal. We’re committed to driving the digital transformation and becoming leaders and innovators in developing next-level digital solutions for the airline industry. We operate with 100% focus on delivering tangible value-adding solutions and develop best-in-class features for over 145 million passengers that travel on our 5 airline brands every year. www.digitalhangar.aero Join Us.