Customer Support Specialist (German & English)

Customer Support Specialist (B2C) – Medical Cannabis – Supporting Patients Location: Fully Remote with an Optional Berlin Office. Ideal Start Date: 1st August You must speak fluent German and be comfortable working in English to be considered Our client is one of the leading Medical Cannabis Teleclinics in the UK, now expanding healthcare, telemedicine and regulated markets, the company combines digital healthcare, specialist clinicians, Internal Technology and its own pharmacy to deliver a complete medical cannabis treatment pathway. Through its online platform, patients are connected with doctors trained in cannabis-based medicine. The company is in the early stages of launching its German subsidiary and acquiring a first full-time hires in Germany for the Patient Support team, you will report into the Patient Support Manager. You’ll play a key role in shaping the patient support and customer service function. This is a rare opportunity to join a well-established, well- funded, and secure business—while still working in a startup-style, scale-up environment. In the coming months, the company will build a team and infrastructure that will enable fast, seamless patient access to medical cannabis – including same-day delivery in major cities. We’re hiring a Patient Support coordinator to help support the company’s Patient Support Customer Service operations in Germany. ups and general support. The role is highly hands-on and perfect for someone who Manage all incoming B2C patient queries via phone, email, and chat Point of contact for German-speaking patients throughout their journey Work closely with your line Manager, the Patient Support Manager to streamline customer service procedures. Native German speaker, and comfortable to speak in English in a professional environment. You must have at least 1 year’s B2C experience in customer service or patient support role and be confident dealing with customers. Comfortable working in a fast-paced, startup-style environment Proactive and hands-on Bonus points for experience with Telehealth, Digital Healthcare, Medical Cannabis, Healthcare, Ecommerce, Patient contact, B2C Technology, but not essential at all. Bonus points for experience in a start up but not essential Bonus Points for experience in or passion for the Medical Cannabis Industry, even if you are just a patient, recreational user or home grower yourself. All statutory legal German benefits ~ Fully remote with an optional office in Berlin.