Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.
We’re growing fast – and we’re hiring!
As Product Manager, you oversee a strategic product area from discovery through delivery to ensure alignment with customer needs, market opportunities, and business objectives.
You are accountable for maximizing customer and business value by continuously monitoring, analyzing, and optimizing product performance.
Your key responsibilities include defining the product vision and roadmap, prioritizing and managing the product backlog, engaging with customers and stakeholders, and shaping feature sets based on market needs, customer feedback, and strategic objectives. You work directly with product engineering teams to ensure successful delivery while balancing customer, business, and technical considerations.
For this exceptionally exciting role, we are looking for an experienced and personable individual to join us as soon as possible, providing dedicated support to our team at our headquarters in Zurich- West.
What you’ll be doing
Own a strategic product pillar, defining its vision, roadmap, priorities, and contribution to Luware’s overall product strategy
Drive product discovery by engaging with customers, partners, resellers, and internal stakeholders to identify needs, opportunities, and feedback
Define, prioritize, and maintain a product backlog that balances customer value, business objectives, market opportunities, and technical considerations
Lead requirements engineering, including gathering, elaborating, validating, and translating requirements into clear epics, features, and defect descriptions
Act as the primary interface between stakeholders and product engineering team, ensuring alignment between strategy, expectations, and execution
Collaborate closely with engineers, architects, designers, and other product managers to deliver high-quality products, features, and enhancements
Communicate product strategy, progress, decisions, and outcomes clearly to ensure transparency and stakeholder alignment
Monitor product adoption, customer satisfaction, and business outcomes to continuously improve product success
What we are looking for
Proven experience as a Product Manager or a Product Leadership role (Mid- Senior) in a SaaS Company, highly preferred within Unified Communications
Excellent written and verbal communication skills in (Swiss) German and English, with the ability to engage effectively with diverse stakeholders- from C-level executives to technical users and agents
Collaborative mindset with the ability to facilitate solution design within teams
Creative problem-solving and team-oriented approach
Broad business acumen with strong industry and market knowledge
Strong awareness of market trends and customer needs
Analytical, proactive, and forward-thinking mindset
High curiosity and creativity combined with structured, analytical thinking
Strong product and technology expertise
Deep understanding of the value and benefits delivered by products and services to customers
Ability to plan, delegate, and oversee work across development teams
Ensure execution in line with defined processes and best practices
Incorporate cross-functional needs and ideas into product development
Strong knowledge and hands‑on experience with Scrum and Scrum@ Scale
Our offer
A fast-paced, international, and collaborative work environment
A challenging and diverse role with high autonomy
A motivating and supportive team culture where your ideas matter
Excellent opportunities for personal and professional growth
Regular team events and the chance to work from another Luware office for up to a month through our exchange program
#J-18808-Ljbffr
We’re growing fast – and we’re hiring!
As Product Manager, you oversee a strategic product area from discovery through delivery to ensure alignment with customer needs, market opportunities, and business objectives.
You are accountable for maximizing customer and business value by continuously monitoring, analyzing, and optimizing product performance.
Your key responsibilities include defining the product vision and roadmap, prioritizing and managing the product backlog, engaging with customers and stakeholders, and shaping feature sets based on market needs, customer feedback, and strategic objectives. You work directly with product engineering teams to ensure successful delivery while balancing customer, business, and technical considerations.
For this exceptionally exciting role, we are looking for an experienced and personable individual to join us as soon as possible, providing dedicated support to our team at our headquarters in Zurich- West.
What you’ll be doing
Own a strategic product pillar, defining its vision, roadmap, priorities, and contribution to Luware’s overall product strategy
Drive product discovery by engaging with customers, partners, resellers, and internal stakeholders to identify needs, opportunities, and feedback
Define, prioritize, and maintain a product backlog that balances customer value, business objectives, market opportunities, and technical considerations
Lead requirements engineering, including gathering, elaborating, validating, and translating requirements into clear epics, features, and defect descriptions
Act as the primary interface between stakeholders and product engineering team, ensuring alignment between strategy, expectations, and execution
Collaborate closely with engineers, architects, designers, and other product managers to deliver high-quality products, features, and enhancements
Communicate product strategy, progress, decisions, and outcomes clearly to ensure transparency and stakeholder alignment
Monitor product adoption, customer satisfaction, and business outcomes to continuously improve product success
What we are looking for
Proven experience as a Product Manager or a Product Leadership role (Mid- Senior) in a SaaS Company, highly preferred within Unified Communications
Excellent written and verbal communication skills in (Swiss) German and English, with the ability to engage effectively with diverse stakeholders- from C-level executives to technical users and agents
Collaborative mindset with the ability to facilitate solution design within teams
Creative problem-solving and team-oriented approach
Broad business acumen with strong industry and market knowledge
Strong awareness of market trends and customer needs
Analytical, proactive, and forward-thinking mindset
High curiosity and creativity combined with structured, analytical thinking
Strong product and technology expertise
Deep understanding of the value and benefits delivered by products and services to customers
Ability to plan, delegate, and oversee work across development teams
Ensure execution in line with defined processes and best practices
Incorporate cross-functional needs and ideas into product development
Strong knowledge and hands‑on experience with Scrum and Scrum@ Scale
Our offer
A fast-paced, international, and collaborative work environment
A challenging and diverse role with high autonomy
A motivating and supportive team culture where your ideas matter
Excellent opportunities for personal and professional growth
Regular team events and the chance to work from another Luware office for up to a month through our exchange program
#J-18808-Ljbffr
Product Manager 100%- Saas Contact Center Solution Arbeitgeber: Luware AG
Luware ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Teamkultur fördert, in der Ihre Ideen geschätzt werden. Mit einem internationalen und agilen Arbeitsumfeld bieten wir Ihnen die Möglichkeit, in einer herausfordernden Rolle mit hoher Autonomie zu wachsen und sich weiterzuentwickeln. Unsere Mitarbeiter profitieren von regelmäßigen Teamevents und der Chance, durch unser Austauschprogramm für bis zu einen Monat in einem anderen Luware-Büro zu arbeiten.
