Aircraft Warranty & Claims Administrator (m / f / x)

For our department Purchasing Administration within LuxairAirlines , we are looking for a (an) :

Aircraft Warranty & Claims Administrator (m / f / x)

• Submit warranty claims to the manufacturers or suppliers for all aircraft parts failing while under warranty coverage or showing apparent defects in material, design and / or workmanship.
• Reclaim parts and labor associated with warranty repairs performed.

Ensure that other stakeholders of Luxair Technics provide and document the necessary data to successfully submit the claims.

• Pursue remedies offered by airframe and engine manufactures, as well as vendors, for implementing Service Bulletins or Service Letters.
• Claim warranty coverage on aircraft heavy maintenance work performed by external maintenance and repair organizations.
• Process warranty related orders efficiently.
• Establish KPI for warranty management and develop a reporting dashboard to monitor performance. Review the warranty process and suggest / implement necessary adjustments.
• Collect data and maintain up-to-date files on insurance related Accident & Damage claims

Required profile :

Minimum required criteria

• Provide a secondary education or equivalent

Technical knowledge

• Strong negotiating and contracting skills to enforce Luxair\’s warranty demands.
• Show strong organizational skills
• Be fluent in English, both written and spoken
• Be proficient with standard office applications
• Have a good sense of priorities and attention to details
• Be capable of working independently as well as in a team
• Maintain the strict confidentiality of the data

Desired or to be acquired criteria

• Have a previous experience in aviation environment, preferably with Boeing or Embraer a / c types
• Have good knowledge of EASA Part-145
• Show user skills in the software used in Technics

The ideal candidate

• Have a previous experience in a similar position
• Knowledge of Luxemburgish or French is considered as asset

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