At LuxScan Technologies , we value a noble and essential natural resource for the survival of the planet: Wood.
We are world-wide leader in the design, manufacturing and installation of industrial scanners for automation in the timber industry.
Our company, based in Luxembourg, is part of the WEINIG group. WEINIG is a German group, producing machines and production lines for solid wood and panels production. We benefit of the flexibility of a 50 employees company but with robustness of a wide international group behind us.
We are currently expanding and seeking Service Technicians or Engineers to join our international team in Foetz, Luxembourg.
Your Missions
Supervised by a Service Manager, you will be in charge of handling the installations of our machines at our customers' factories. . . As we have a rotation system inside the Service team, there are 'inhouse' tasks as well that are part of the daily operation.
Your responsibilities will include :
- Preparation of new machines for a Factory Acceptance by the customer before shipping
- Installation of the machines at the customers factory, mainly in Europe and occasionally outside Europe
- Training of customers on their new machine
- Service for existing machines
- Technical assistance and support for incoming queries related to computer systems, software, and hardware (vision systems)
- Identification, research, and resolving technical issues for end users
- Suggesting improvements for an increased reliability.
Your Profile
- You have a degree in automation, electronics, electrical or computer sciences (minimum Bachelor degree)
- You are open minded and ready to work in a multicultural environment ;
- Your strong team spirit is crucial for collaborating on daily tasks with your future colleagues in an open workspace.
- You are also capable of working autonomously
- You have excellent communication (oral and written) skills in English and in German.
- You have proven analytical and problem-solving abilities even under high pressure situations
It would be even more perfect if:
- You have electrical skills or a diploma, which is a strong asset
- You have at least 2-3 years' experience in a similar position is considered an asset.
- You are proactive, flexible and multi-task.
- You have experiences in vision systems
- You are able to manage incident follow-ups and prioritize tasks effectively.
Our Offer
- An intensive training on our systems
- A permanent full-time time contract
- A long-term position in a fast growing and dynamic team with a world-wide presence
- Our commitment to continuously deepen your knowledge, including on technical contents and to further develop your personal competencies
- Continuous support and follow-up from the office when you travel abroad. The travelling portion can represent between potentially 30% and sometimes 50% of the time - trips usually do not exceed 3 consecutive weeks.
- An attractive salary package as well as other benefits
- Lunch vouchers
- Brand new offices ideally located in Foetz with a company parking in a fast growing industrial and commercial area,
- Charging stations for electric cars
